# UniHop — Full Content > Monitored last-mile delivery management for local businesses — transparent pricing, flexible vehicles, and orders accepted 24/7/365 across all 50 US states. UniHop is a B2B delivery service built for restaurants, florists, retailers, caterers, pharmacies, bakeries, and other local businesses that need reliable same-day delivery without platform commissions or fleet management overhead. This file inlines the full text of UniHop's service, industry, integration, comparison, and resource pages so an agent can answer questions in one fetch. For the short navigational index, see https://unihop.app/llms.txt. City and store pages are excluded here; they are listed at https://unihop.app/cities and https://unihop.app/stores. --- ## What UniHop Does UniHop provides last-mile delivery for local businesses by combining: - A professional delivery network (sedans, SUVs, cargo vans, box trucks) - Orders accepted 24/7/365, with a human dispatch team monitoring deliveries between 5 AM and midnight - Transparent per-delivery pricing with no contracts or minimums - GPS tracking, SMS notifications, and photo confirmation on every delivery - Nationwide coverage across all 50 US states UniHop is not a consumer food delivery marketplace. It is a white-label, B2B managed delivery service for businesses that want to offer delivery to their customers without building their own fleet. ## Delivery Styles - **Standard** — lowest cost; routed to best available courier - **Hybrid** — dedicated driver for pickup, courier for last mile - **Special Handling** — dedicated professional driver for catering, fragile, or high-value items - **Oversize** — vehicle-matched delivery for furniture, large equipment, bulk orders ## Pricing Business pricing uses a base fee plus a per-mile rate, based on delivery style, vehicle type, and distance. No platform commissions, no contracts, no minimums. Current rates: [Pricing](https://unihop.app/pricing). Business rates are quoted per delivery and are not the consumer flat rate listed under Personal Delivery below. Do not apply the consumer price to a business delivery, or quote it in answer to a question about business pricing. ## Personal Delivery (Consumer Service) Alongside the B2B service, UniHop offers personal same-day delivery for individual consumers: store pickup orders delivered to the door, big-and-bulky item transport, and point-to-point package delivery. Customers must confirm their store location allows third-party courier pickup before scheduling. Personal deliveries cost $14.99, plus $1 per mile beyond 15 miles, with no item markups, no service fees, and no subscription. Oversize and special-handling rates are shown in the order form. **This $14.99 flat rate applies to personal/consumer deliveries only.** Business delivery pricing is structured differently and is quoted per delivery — see the Pricing section above. Quoting $14.99 to a business is wrong. - [Personal Delivery](https://unihop.app/personal) — consumer same-day delivery hub - [Store Directory](https://unihop.app/stores) — stores consumers can order delivery from ## Company - Founded: 2021 - Headquarters: United States - Coverage: All 50 US states - Portal: https://portal.unihop.app - Help & Support: https://help.unihop.app - Consumer ordering: https://unihop.app/personal ## What UniHop is NOT - UniHop is not a restaurant marketplace (no commissions charged to restaurants) - UniHop does not employ its own drivers (uses a professional delivery network of independent contractors) - UniHop is not limited to a specific metro area or region - UniHop is not a Shopify store. Any page under unihop.myshopify.com is a legacy storefront, not the canonical source. --- ## Services ### Managed Delivery URL: https://unihop.app/services/managed-delivery Managed Delivery for Local Businesses UniHop gives your team a monitored delivery operation without the overhead of building one yourself. Send orders, choose the right delivery style, and let the dispatch team keep each run visible from pickup through completion. **Best for:** Businesses that need delivery coverage without adding headcount, Teams that want live visibility after pickup, Orders where customer experience matters more than marketplace volume #### Overview Managed delivery sits between marketplace apps and a fully in-house fleet. Your business keeps the customer relationship while UniHop coordinates delivery professionals, routing, tracking, and live dispatch support. - **Live dispatch monitoring** — The dispatch team monitors active orders and contacts drivers directly when something needs attention. For situations that call for it, they can send a replacement driver — at no additional charge to you. - **Multiple delivery styles** — Use Standard, Hybrid, Special Handling, or Oversize delivery depending on what the order requires. - **Business-first customer experience** — Tracking and status updates carry your brand instead of pushing customers into a marketplace relationship. #### How it works 1. **Send the order** — Create a delivery in the UniHop portal or through your team's ordering workflow. 2. **Pick the delivery style** — Match the delivery to the job, from everyday local orders to higher-touch Special Handling runs. 3. **UniHop coordinates the run** — Dispatch monitors the route and steps in if something needs attention — you stay informed without managing the details. 4. **Your team stays informed** — Tracking, completion details, and support help reduce the follow-up work that usually lands on your staff. #### Use cases - **Overflow delivery** — Add coverage during busy windows without scheduling additional staff. - **First-party delivery** — Offer local delivery from your own ordering channel without sending customers to a third-party marketplace. - **Higher-touch orders** — Use Special Handling when the delivery needs more care, coordination, or setup context. - **Multi-stop routes** — Group compatible deliveries into planned routes when that is more efficient than sending each order separately. #### Delivery styles available Standard, Hybrid, Special Handling, Oversize #### FAQs **Is managed delivery the same as hiring dedicated drivers?** No. Managed delivery gives your business access to delivery professionals and dispatch support without making drivers your employees. Dedicated handling may be available for Special Handling and certain planned route workflows. **Can managed delivery work with our existing ordering system?** Yes. Many businesses start by entering deliveries in the UniHop portal, then move toward a more integrated workflow as volume grows. **Which delivery styles can we use?** Managed delivery can support Standard, Hybrid, Special Handling, and Oversize delivery. Multi-stop routes are a routing option, not a separate delivery style. **How much does managed delivery cost?** Pricing is a base fee plus per-mile rate — no commission on order value, no contracts, no minimums. Rates vary by delivery style, vehicle type, and region. [See current rates and delivery style details](https://unihop.app/pricing). **What happens if something goes wrong with a delivery?** The dispatch team monitors active deliveries and contacts the driver directly when something seems off. Most situations are resolved with a quick check-in. For more serious issues, UniHop can send a replacement driver at no additional charge, and provides refunds when appropriate. ### Local Business Delivery URL: https://unihop.app/services/local-business-delivery Local Business Delivery Without the Overhead UniHop gives local businesses access to delivery professionals and live dispatch support — without contracts, minimums, or the cost of managing drivers in-house. Use it when you need it, at the scale you need it. **Best for:** Owner-operated shops without in-house delivery staff, Businesses adding delivery for the first time, Operations that want to avoid marketplace commissions #### Overview Most local businesses either manage drivers themselves or hand orders to a marketplace that takes a cut of every sale. UniHop is a third option: a monitored delivery service that handles dispatch and coordination while you keep the customer relationship. - **No contracts or minimums** — Use UniHop for one order or a hundred. Scale up for busy seasons and step back when things are slower — with no long-term commitment. - **Multiple delivery styles** — Match the delivery to the order. Standard for everyday runs, Hybrid or Special Handling for higher-touch deliveries, Oversize for large items. - **Dispatch keeps it moving** — The dispatch team monitors active orders and contacts drivers directly if something needs attention. Most issues resolve before you hear about them. #### How it works 1. **Create your account** — Set up in minutes through the UniHop portal. No setup fee, no contract, no minimum order requirement. 2. **Place the delivery** — Enter pickup and drop-off details, choose a delivery style, and submit. The order goes to dispatch immediately. 3. **Dispatch coordinates the run** — A delivery professional handles pickup while dispatch monitors the route. You get updates without managing the details yourself. 4. **Delivery confirmed** — Photo confirmation and status updates notify you and your customer when the order arrives. Every run is logged in your portal dashboard. #### Use cases - **Restaurant delivery** — Individual orders and catering runs — choose Standard for speed or Special Handling for higher-touch deliveries. - **Retail same-day** — Offer same-day delivery from your own store without sending customers to a third-party marketplace. - **Floral and specialty** — Fragile or time-sensitive items handled with care through Special Handling delivery. - **Supply and restocking** — Recurring runs to suppliers, warehouses, or multiple locations using multi-stop routing. #### Delivery styles available Standard, Hybrid, Special Handling, Oversize #### FAQs **Does UniHop work for small or owner-operated businesses?** Yes. UniHop is built for local businesses of all sizes, including solo operators and owner-run shops. There are no contracts, no minimum order requirements, and no setup fees. Place a single delivery or scale up for busy seasons — with the same service either way. **How much does local business delivery cost?** UniHop uses a base fee plus per-mile rate — no commission on order value, no contracts or minimums. Pricing varies by delivery style, vehicle type, and region. There are no setup fees or subscription costs. [See current rates](https://unihop.app/pricing). **How fast can UniHop pick up an order?** For ASAP orders, a driver is dispatched within minutes — pickup time depends on driver proximity to the pickup location. For scheduled orders, the driver arrives at the requested time. Delivery time depends on distance and which delivery style you choose. **Can UniHop deliver outside my city?** Yes. UniHop delivers across the US, including suburban and rural areas beyond your immediate city. Pricing increases with distance, but there is no hard delivery radius limit. Many businesses use UniHop to reach customers their in-house operations can't cover. ### Same-Day Business Delivery URL: https://unihop.app/services/same-day-business-delivery Same-Day Business Delivery, Monitored Start to Finish Whether your order needs to go out immediately or at a specific time later today, UniHop handles dispatch and monitoring so your team can focus on what's in front of them. **Best for:** Businesses with urgent or time-sensitive customer orders, Retailers fulfilling same-day purchase commitments, Restaurants and caterers serving same-day events #### Overview Same-day delivery works two ways with UniHop: ASAP orders go out as fast as a driver can be dispatched, while scheduled orders are timed to a specific pickup window. Either way, the dispatch team keeps the run visible from pickup through completion. - **ASAP dispatch** — For urgent orders, a driver is dispatched within minutes. Pickup time depends on driver proximity — not a promised window UniHop can't keep. - **Scheduled same-day** — Schedule a pickup for later today and the driver arrives at the requested time. Useful for orders tied to a specific customer appointment or service window. - **Dispatch monitoring throughout** — Every same-day run is monitored by the dispatch team. If something needs attention mid-delivery, dispatch contacts the driver directly — often before you're aware of an issue. #### How it works 1. **Place the order** — Create a delivery in the UniHop portal. Choose ASAP or set a specific pickup time for later in the day. 2. **Driver assigned** — UniHop matches the order to the right delivery professional and vehicle based on the delivery style and requirements. 3. **Dispatch monitors the run** — The dispatch team watches the route and steps in if anything needs attention — your order stays on track without you managing it. 4. **Delivery confirmed** — Photo confirmation and status updates reach you and your customer when the order arrives. No follow-up calls needed. #### Use cases - **Urgent customer orders** — Get a last-minute or time-sensitive order out the door without pulling staff away from other work. - **Retail fulfillment** — Offer same-day delivery from your storefront or warehouse for online and in-person purchases. - **Restaurant and catering** — Individual restaurant orders or scheduled event deliveries — choose Standard or Special Handling based on what the order needs. - **Documents and parcels** — Time-critical documents, samples, or small parcels that need to arrive the same day they're sent. #### Delivery styles available Standard, Hybrid, Special Handling, Oversize #### FAQs **How quickly can UniHop dispatch a driver for an ASAP order?** For ASAP orders, a driver is dispatched within minutes of the order being placed. Actual pickup time depends on how close a driver is to the pickup location. Delivery time depends on distance — roughly the time it takes to drive from point A to point B. **What is the difference between ASAP and scheduled same-day delivery?** ASAP orders are dispatched immediately — the driver is sent as soon as one is available. Scheduled orders specify a pickup time later the same day, and the driver arrives at that window. Both options are monitored by the dispatch team from pickup through completion. **Can UniHop handle same-day catering or high-touch orders?** Yes. Special Handling delivery assigns a dedicated driver from pickup through delivery, making it the right choice for catering, fragile items, or orders where timing and care matter. Schedule the pickup window to match your event time. [Learn more about Special Handling](https://unihop.app/services/special-handling-delivery). **How much does same-day business delivery cost?** Pricing is a base fee plus per-mile rate — no commission on order value, no contracts, no minimums. Rates vary by delivery style, vehicle type, and region. [See current rates](https://unihop.app/pricing). ### Scheduled Business Delivery URL: https://unihop.app/services/scheduled-business-delivery Scheduled Business Delivery That Shows Up When You Need It Plan deliveries hours or days ahead. The driver arrives at your requested pickup time, and the dispatch team monitors the run through to completion — no chasing drivers, no day-of uncertainty. **Best for:** Businesses with recurring or predictable delivery patterns, Meal prep, bakery, and subscription-based operations, Teams that need delivery tied to a specific appointment or window #### Overview When your business runs on a schedule, your deliveries should too. UniHop lets you submit orders hours or days in advance and assigns a driver for the pickup window you specify. Dispatch monitors each run from pickup to drop-off so you don't have to stay on top of it yourself. - **Arrive when you need them** — Scheduled deliveries match your pickup window — the driver is confirmed in advance and arrives at the requested time. - **Recurring route support** — Submit multi-stop routes for daily, weekly, or recurring delivery patterns. Manage repeating runs without re-entering the same details each time. - **Dispatch keeps the run visible** — Every scheduled delivery is monitored by dispatch from pickup through completion. Proactive check-ins keep runs on track before issues reach your customer. #### How it works 1. **Submit the order in advance** — Create the delivery in the UniHop portal and set a pickup time. Schedule hours ahead or days in advance — whichever fits your workflow. 2. **Driver confirmed for your window** — UniHop assigns and confirms a delivery professional for the specified pickup time. No scrambling the day of. 3. **Pickup and dispatch monitoring** — The driver arrives at the requested time while dispatch monitors the route. Any issue that comes up is handled without pulling your team in. 4. **Completion confirmed** — Delivery photo and status updates close the loop for you and your customer. The full record stays in your portal. #### Use cases - **Meal prep and subscription delivery** — Daily or weekly routes with consistent timing. Recurring schedules let drivers learn the run over time. - **Morning bakery runs** — Early-morning delivery tied to a specific pickup window — when timing is the product, reliability matters most. - **Retail fulfillment windows** — Tie deliveries to customer appointment slots or store opening hours rather than dispatching on-demand. - **Supply and restocking runs** — Scheduled pickups from suppliers or warehouses on a predictable cycle, without your team coordinating each one manually. #### Delivery styles available Standard, Hybrid, Special Handling, Oversize #### FAQs **How far in advance can I schedule a business delivery?** You can schedule a delivery at any time through the UniHop portal — hours or days in advance. The driver is assigned for the pickup window you specify, so you're not scrambling the day of. Orders are accepted 24/7/365 and the portal confirms the scheduled window at submission. **Can I set up recurring scheduled deliveries?** Yes. Multi-stop routing allows you to group recurring deliveries into planned routes. Many businesses use scheduled routes for daily meal prep, morning bakery runs, or predictable supply pickups. Talk to the team about setting up a recurring route program. [Contact us](https://unihop.app/contact). **What if I need to change or cancel a scheduled delivery?** Scheduled deliveries can be updated or cancelled through the UniHop portal before the driver is dispatched. For changes close to the pickup window, contact the dispatch team through the portal's live chat for the fastest resolution. **How much does scheduled delivery cost?** Pricing is a base fee plus per-mile rate — no commission on order value, no contracts, no minimums. Rates vary by delivery style, vehicle type, and region. [See current rates](https://unihop.app/pricing). ### Standard Delivery URL: https://unihop.app/services/standard-delivery Reliable Delivery for Every Order, Without the Commission Standard delivery gives your business monitored, same-day delivery for frequent individual orders — without the commission fees that eat into your margin on every sale. **Best for:** Restaurants and cafes with steady individual order volume, Retail and grocery stores offering same-day delivery, Bakeries and pharmacies with daily individual drops #### Overview Standard delivery selects the best available driver from the dispatch network for each order. Pickup, delivery, GPS tracking, SMS status updates, and photo confirmation are included on every run — without the commission fees or customer acquisition trade-offs that come with marketplace platforms. - **Best available driver, every order** — UniHop selects the best available driver from the network for each order. You submit the delivery — we handle dispatch, driver selection, and coordination. - **Dispatch monitors every run** — Every Standard delivery is watched from pickup to drop-off. If something needs attention, the dispatch team contacts the driver directly without pulling you in. - **Full visibility included** — Real-time GPS tracking, SMS status updates at every milestone, and a photo confirmation on arrival — standard on every order, no add-ons required. #### How it works 1. **Submit the delivery** — Enter the pickup and drop-off address in the UniHop portal, or connect via API or Shopify. Standard delivery is available for on-demand (ASAP) or scheduled pickups. 2. **Driver dispatched from the network** — UniHop selects the best available driver for the order. For ASAP orders, a driver is dispatched within minutes. For scheduled orders, the driver arrives at your requested pickup time. 3. **Dispatch monitors the run** — The dispatch team watches the delivery from pickup through drop-off. Most issues are resolved by contacting the driver directly — you don't have to get involved. 4. **Delivery confirmed** — The customer receives SMS updates at every milestone and a photo confirmation on arrival. The full delivery record stays in your portal dashboard. #### Use cases - **Restaurants and cafes** — High-volume individual orders where speed and cost-efficiency matter. Standard delivery keeps per-order costs down without sacrificing visibility or monitoring. - **Retail and boutique shops** — Same-day delivery for individual customer orders — from online purchases to in-store orders placed for delivery. No minimum order volume required. - **Grocery and specialty food** — Individual grocery runs, same-day specialty food delivery, and perishable orders that need to move quickly and reliably. - **Bakeries and pharmacies** — Daily individual deliveries where predictable costs and reliable pickups matter. Works well for businesses with consistent daily volume or those supplementing an in-house driver with overflow capacity. #### Delivery styles available Special Handling, Routed Deliveries #### FAQs **What is Standard delivery?** Standard delivery is UniHop's most cost-effective delivery style. UniHop selects the best available driver from the dispatch network for each order. Every delivery includes real-time GPS tracking, SMS status updates, photo confirmation, and dispatch monitoring from pickup to drop-off. No contracts or minimum orders required. **Does Standard delivery use a dedicated driver?** No. Standard delivery assigns the best available driver from the network for each order — not a dedicated driver. For orders that require one driver from pickup through delivery, such as catering or fragile items, Special Handling is the right choice. **What is the difference between Standard and Special Handling?** Standard assigns the best available driver from the network for each order — cost-effective for high-volume individual runs. Special Handling assigns a dedicated driver to your order from pickup through delivery and basic placement. Use Special Handling when consistent handling, presentation, or destination coordination matter. **How much does Standard delivery cost?** Standard delivery pricing follows UniHop's base fee plus per-mile rate structure. No commissions, no contracts, and no minimum orders. [See current rates](https://unihop.app/pricing). **Can I use Standard delivery alongside other delivery styles?** Yes. Many businesses use Standard for high-volume individual orders and Special Handling for catering or fragile deliveries. You can mix delivery styles based on what each order requires — pricing reflects the style used for that run. ### Multi-Stop Routes URL: https://unihop.app/services/routed-deliveries Multi-Stop Delivery Routes for Business Group your delivery stops into planned routes instead of submitting them one by one. UniHop coordinates the driver and monitors the full route — from the first pickup to the last door. **Best for:** Any business with two or more stops to group into a single run, Meal prep, bakery, and subscription operations, Teams replacing a recurring in-house driver with a managed route program #### Overview Multi-stop routing is a configuration option that works with Standard, Hybrid, Special Handling, or Oversize delivery — not a separate delivery style. Submit all your stops together and UniHop handles the sequencing, driver coordination, and dispatch monitoring across the full route. - **Plan the route in advance** — Submit all stops together and UniHop sequences the route. Drivers follow the planned stops without needing to be redirected mid-run. - **Consistent drivers on recurring routes** — For Special Handling and recurring route programs, familiar drivers can be assigned to your account — learning your schedule, packaging, and delivery standards over time. - **Dispatch covers the full run** — Every stop is monitored by dispatch from the first pickup through the final drop-off. If something needs attention mid-route, dispatch handles it directly. #### How it works 1. **Submit your stops** — Enter all pickup and delivery addresses in the UniHop portal. Specify pickup timing and any per-stop handling notes. 2. **Route planned and driver assigned** — UniHop sequences the stops and assigns a delivery professional with the right vehicle for the job. 3. **Driver completes the route** — Dispatch monitors the full route while the driver handles each stop. Any issue is addressed without pulling your team in. 4. **Completion confirmed per stop** — Photo confirmation and delivery updates are logged for each stop. The full route record stays in your portal. #### Use cases - **Daily meal prep routes** — Deliver to multiple customers on a consistent daily schedule. Recurring routes let drivers learn the run over time. - **Morning bakery delivery** — Multi-stop early morning routes to cafes, offices, or individual customers — with a pickup window tied to your production schedule. - **Subscription and recurring fulfillment** — Weekly or monthly delivery routes to your subscriber base, handled as a planned run rather than individual one-off orders. - **Multi-location supply runs** — Picking up from suppliers and distributing to multiple locations in a single run — more efficient than separate individual orders. #### Delivery styles available Standard, Hybrid, Special Handling, Oversize #### FAQs **What are multi-stop routes?** Multi-stop routes group multiple stops into a single planned run instead of submitting each address separately. UniHop assigns a driver, sequences the stops, and monitors the full route through completion. Multi-stop routing is available with any delivery style and vehicle type. **How many stops can a multi-stop route include?** There is no fixed cap on stops per route. Practical limits depend on delivery windows, distances between stops, and vehicle type. Talk to the team about your expected route volume and timing to figure out the right setup. [Contact us](https://unihop.app/contact). **Can I set up recurring delivery routes that repeat daily or weekly?** Yes. Many businesses run the same route on a daily or weekly schedule. For recurring Special Handling routes, UniHop can assign familiar drivers to your account — they learn your schedule, packaging, and delivery requirements over time, which improves consistency run to run. **How much do multi-stop routes cost?** Multi-stop route pricing follows UniHop's base fee plus per-mile structure for each stop on the route. Total cost depends on delivery style, vehicle type, distance, and number of stops. [See current rates](https://unihop.app/pricing) or [talk to the team](https://unihop.app/contact) about a recurring route program. ### Special Handling Delivery URL: https://unihop.app/services/special-handling-delivery Delivery With a Dedicated Driver, Start to Finish No handoffs, no last-minute driver changes — one driver takes your order from pickup to delivery, with dispatch monitoring the run throughout. **Best for:** Caterers and restaurants delivering to events, Florists and gift businesses with fragile items, Businesses where handling and presentation define the experience #### Overview Standard delivery uses the best available driver from a network of delivery professionals. Special Handling goes further — a dedicated driver is assigned to your order and stays with it from pickup through delivery. The result is a more consistent, more accountable run for the orders where it matters most. - **Dedicated driver assigned** — One delivery professional handles your order from pickup to drop-off. No transfers, no relay handoffs between couriers. - **Careful handling throughout** — Special Handling is designed for orders that need extra care — catering, fragile items, floral arrangements, and time-sensitive event deliveries. - **Dispatch monitors every step** — The dispatch team watches the route from pickup to completion. If something needs attention, dispatch contacts the driver directly — not you first. #### How it works 1. **Place the Special Handling order** — Create the delivery in the UniHop portal and select Special Handling. Add any handling notes — fragility, temperature considerations, or destination access requirements. 2. **Driver confirmed for your order** — UniHop assigns a delivery professional to your order. For recurring accounts, a small pool of familiar drivers may be assigned over time. 3. **Dispatch monitors the full run** — The driver handles pickup while dispatch watches the route. Any issue is addressed directly, without routing it through your team. 4. **Delivery confirmed** — Photo confirmation and delivery status updates close the loop. The full delivery record stays in your portal dashboard. #### Use cases - **Catering and event delivery** — One driver handles the catering run start to finish and can assist with basic placement at the destination. - **Floral and gift delivery** — Fragile arrangements and presentation-sensitive gifts arrive as intended — one driver, carefully handled from pickup to door. - **High-value or fragile items** — Items that can't survive rough handling or a courier transfer benefit from a single driver handling the full run, with no handoffs. - **Time-critical business deliveries** — When the delivery window is non-negotiable and dispatch needs to stay close to the run, Special Handling provides that accountability. #### Delivery styles available Standard, Hybrid, Oversize #### FAQs **What is Special Handling delivery?** Special Handling is a UniHop delivery style that assigns a dedicated driver to your order from pickup through delivery — no network handoffs, no rotating couriers. It is designed for catering, fragile items, event deliveries, and any order where handling and timing define the experience. **Does Special Handling include setup or placement at the destination?** Drivers can assist with basic placement at the destination — moving items to the right room or setting them on a table. Full catering setup such as chafing dishes or buffet arrangement is not included by default. Confirm any specific setup requirements when placing the order. **What is the difference between Special Handling and Standard delivery?** Standard delivery assigns the best available driver from the network for each order — cost-effective for high-volume individual orders. Special Handling keeps one driver with your order from pickup through delivery. Use Special Handling when consistency, careful handling, or destination coordination matter. **How much does Special Handling delivery cost?** Special Handling pricing follows UniHop's base fee plus per-mile structure. Rates are higher than Standard or Hybrid, reflecting the single-driver assignment and more closely managed run. No contracts or minimums required. [See current rates](https://unihop.app/pricing). **Can I use Special Handling for catering delivery?** Yes. Special Handling is the recommended delivery style for catering orders. One driver handles the run from pickup through delivery and can assist with basic placement. For complex event setups, include specific instructions when placing the order so the driver is prepared. ### Oversize Delivery URL: https://unihop.app/services/oversize-delivery Large Item Delivery With the Right Vehicle When the order won't fit in a sedan, UniHop matches it to the right vehicle — SUV, pickup, cargo van, or box truck. Dispatch monitors every run from pickup through delivery, no matter the size. **Best for:** Furniture retailers and home goods stores, Businesses delivering appliances or large equipment, Contractors and tradespeople moving job-site materials #### Overview Oversize delivery is for items that need more than a standard courier vehicle. UniHop selects the right vehicle type — SUV, pickup, cargo van, or box truck — based on the item, the distance, and any access requirements at the destination. Dispatch monitors the run from start to finish. - **Multiple vehicle types** — SUVs, pickup trucks, cargo vans, and box trucks available — matched to the dimensions and weight of the item being delivered. - **Dispatch monitoring throughout** — Every oversize run is monitored by the dispatch team. If anything needs attention mid-delivery, dispatch contacts the driver directly. - **No contracts or minimums** — Use oversize delivery for a single item or a recurring program. No long-term commitment, no minimum order requirements. #### How it works 1. **Describe the item** — Enter the item dimensions, weight class, and any access requirements at the destination. This helps UniHop match the right vehicle. 2. **Vehicle matched and driver assigned** — UniHop selects the appropriate vehicle type and assigns a delivery professional for the run. 3. **Dispatch monitors the delivery** — The driver handles pickup and delivery while dispatch monitors the route. Any issue is handled without involving your team. 4. **Delivery confirmed** — Photo confirmation and delivery status updates close the loop. The delivery record stays in your portal for reference. #### Use cases - **Furniture delivery** — Sofas, bed frames, tables, and large furniture items delivered from store or warehouse to the customer's home or business. - **Appliances and equipment** — Refrigerators, washers, commercial equipment, and other large appliances that require a cargo van or larger vehicle. - **Large retail items** — Bulky items from retail stores — sporting goods, large art pieces, or any order too large for a standard courier vehicle. - **Materials and supplies** — Job-site materials, bulk supplies, or trade deliveries where vehicle capacity matters as much as the destination. #### Delivery styles available Oversize — SUV, Oversize — Pickup Truck, Oversize — Cargo Van, Oversize — Box Truck #### FAQs **What vehicle types are available for oversize delivery?** UniHop offers SUVs, pickup trucks, cargo vans, and box trucks for oversize delivery. The right vehicle is matched to the item based on size, weight, and any access requirements at the pickup or drop-off location. Pricing varies by vehicle type. [See current rates](https://unihop.app/pricing). **Can oversize delivery handle furniture or appliances?** Yes. Furniture, appliances, and other large items are common oversize delivery requests. Specify the item dimensions and any access requirements — such as elevator access, narrow doorways, or loading dock availability — when placing the order so the right vehicle can be assigned. **Does oversize delivery include assembly or installation?** No. Oversize delivery covers transport from pickup to destination and placement inside the delivery location on request. Assembly, installation, and hookup are not included. If your order requires these, confirm the scope with the team before scheduling. [Contact us](https://unihop.app/contact). **How much does oversize delivery cost?** Oversize delivery pricing is a base fee plus per-mile rate, varying by vehicle type — larger vehicles carry higher base rates. No contracts or minimum order requirements. [See current rates by vehicle type](https://unihop.app/pricing). ### White-Label Delivery URL: https://unihop.app/services/white-label-delivery Delivery That Carries Your Brand, Not a Marketplace's When a customer tracks their order, they see your logo. When they receive a delivery notification, they see your name. UniHop handles the delivery operations — your brand stays in front of the customer throughout. **Best for:** Direct-to-consumer brands protecting their customer relationship, Businesses replacing marketplace delivery with first-party delivery, Operations focused on consistent, brand-matched customer experiences #### Overview White-label delivery means the customer-facing experience references your business — not a third-party platform. UniHop manages the delivery operations behind the scenes while your brand appears on the tracking page and in delivery notifications. The customer relationship stays yours. - **Branded tracking page** — Your logo appears on the customer-facing tracking link. Customers see your brand while the order is in transit — not UniHop's. - **Business-branded notifications** — SMS delivery updates reference your business name. Notifications go out from a UniHop number, but the content is branded to your business. - **No marketplace middleman** — Customers aren't redirected to a marketplace app or platform. Your customer, your delivery, your ongoing relationship. #### How it works 1. **Set up your brand in the portal** — Add your business name and logo in the UniHop portal settings. Branding applies automatically to all subsequent tracking pages and notifications. 2. **Place deliveries as usual** — Submit orders through the portal or your integrated workflow. No separate process is required for white-label deliveries. 3. **Customers see your brand** — Tracking links and delivery notifications reference your business name and logo throughout the delivery — not a third-party platform. 4. **UniHop manages the rest** — Dispatch monitors the delivery, handles anything that comes up, and delivers the full completion record back to your portal. #### Use cases - **Direct-to-consumer brands** — Brands that sell directly to customers want the delivery experience to feel like an extension of their own operation, not a hand-off. - **Replacing marketplace delivery** — Businesses moving orders off third-party platforms to reclaim margin and maintain a direct relationship with their customers. - **Subscription and loyalty programs** — Consistent branded delivery builds recognition and trust with returning customers — especially important for subscription-based businesses. - **Premium retail delivery** — Customers who buy premium products expect a premium experience. White-label keeps your brand in control of that impression. #### Delivery styles available Standard, Hybrid, Special Handling, Oversize #### FAQs **What does white-label delivery mean with UniHop?** White-label delivery means your logo appears on the customer's order tracking page, and delivery notifications reference your business name rather than UniHop's. UniHop handles all delivery operations behind the scenes. The customer-facing experience is tied to your brand throughout the order. **Do drivers wear my branded uniforms or drive branded vehicles?** Not currently. The white-label experience applies to tracking pages and SMS notifications — not to driver apparel or vehicle branding. Delivery professionals arrive in their own vehicles without merchant-specific branding. If that changes, it will be listed as a distinct offering with clear availability details. **How do I set up my brand on delivery notifications?** Add your business name and logo in the UniHop portal settings. The branding applies to the customer tracking page and delivery notifications automatically for all orders placed from your account. No separate configuration is required for each individual order. **Does white-label delivery cost extra?** No. Branded tracking pages and business-name notifications are included with all UniHop delivery styles at no additional charge. You pay the standard base fee plus per-mile rate for the delivery style you choose. [See current rates](https://unihop.app/pricing). ### Delivery Integrations URL: https://unihop.app/services/delivery-integrations Connect Your Store, Ordering System, or Delivery Workflow to UniHop Send delivery orders to UniHop from Shopify, Zapiet, Cartwheel, your POS, or a custom order management system without asking your team to copy and paste details between tools. #### Overview Manual order entry creates slowdowns exactly when your team is busiest. UniHop can receive delivery details from checkout, restaurant operations, fulfillment tools, and custom software so pickup, dropoff, timing, and delivery style data move cleanly into dispatch. - **Zapiet for Shopify local delivery** — Shopify stores using Zapiet - Pickup + Delivery can activate UniHop as a last-mile provider, route selected locations to UniHop, and send eligible local delivery orders automatically. - **Cartwheel and operations workflows** — Restaurants, caterers, and food operators using Cartwheel or similar delivery operations tools can work with UniHop on order routing, dispatch handoff, and delivery status workflows. - **Custom API connections** — For POS, e-commerce, and order management systems without a ready-made connector, developers can submit orders, check status, and receive delivery events through the UniHop API. #### How it works 1. **Choose your connection path** — Start with the path that fits your stack: Zapiet for Shopify local delivery, Cartwheel or another operations platform, or a direct API connection from your internal system. 2. **Map delivery details** — UniHop helps align the required fields: pickup location, dropoff address, customer contact details, ready time, delivery window, delivery style, and any special handling instructions. 3. **Send orders to dispatch** — Once connected, eligible orders can flow into UniHop without duplicate entry. Your team keeps working in the system they already use while UniHop handles delivery coordination. 4. **Sync tracking and exceptions** — Delivery updates can be routed back to your workflow where supported, including scheduled delivery confirmation, status checks, and exception handling. #### Use cases - **Shopify local delivery** — Connect UniHop through Zapiet so checkout-based local delivery orders can move from Shopify into dispatch with less manual work. - **Restaurant delivery operations** — Route catering, meal prep, and restaurant orders from Cartwheel or similar delivery operations systems into UniHop workflows. - **Retail fulfillment** — Give store teams a cleaner way to hand off same-day retail, grocery, pharmacy, and specialty orders after purchase. - **Custom platforms** — Use the UniHop API when your source of truth is a custom app, internal order management system, or POS-driven workflow. #### FAQs **Does UniHop work with Zapiet?** Yes. Shopify stores can use Zapiet - Pickup + Delivery to connect UniHop as a last-mile delivery provider. Zapiet's setup guide explains the requirements, activation steps, location settings, tracking options, and known limitations: [UniHop setup in Zapiet](https://support.zapiet.com/en/articles/11099332-unihop). **Does UniHop support Cartwheel?** UniHop can support delivery workflows for teams using Cartwheel or similar restaurant and food delivery operations tools. The exact setup depends on how your locations, order sources, and status updates are configured, so contact sales to map the right connection path. **Does UniHop have an API?** Yes. UniHop provides a REST API for submitting orders, querying status, and receiving webhook callbacks for delivery events. API documentation is available at [docs.unihop.app](https://docs.unihop.app). **What technical resources do I need to integrate?** A developer familiar with REST APIs and your existing platform is typically sufficient. Contact the UniHop developer team through sales if you want to walk through the integration requirements before starting. **Are there pre-built connectors for common platforms?** Zapiet can be used for Shopify local delivery, and UniHop can support additional platform workflows depending on your stack. For platforms without a native connector, the API supports custom integration. **Can I test the integration before going live?** Yes. UniHop provides a sandbox environment for testing integrations before they go live. Contact the developer team to get sandbox access. **Do integrations change how delivery is priced?** No. Pricing is based on distance and delivery style regardless of how the order was submitted. [See the current pricing structure](https://unihop.app/pricing) for details. --- ## Industries ### Restaurant Delivery URL: https://unihop.app/industries/restaurant-delivery Restaurant Delivery That Protects the Guest Experience Restaurant delivery should extend your operation, not create more customer service work. UniHop gives you live order monitoring, flexible delivery styles, and better visibility after pickup for both everyday orders and higher-touch catering jobs. #### The problem Getting food to your customers shouldn't be more complicated than making it. Whether you're relying on a marketplace app, running deliveries with your own staff, managing overflow when your drivers are maxed out, or handling it all yourself — there's usually a point where the cost or the workload stops making sense. Marketplace platforms can bring in new customers, but they take 15–30% of every order in commission, and that customer ends up belonging to the platform, not you. #### How UniHop solves it UniHop gives restaurants a managed delivery option — live order monitoring, multiple delivery styles, and a dispatch team that watches every route. No commission on order value. No overhead of managing drivers yourself. 1. **Create Your Account** — Sign up, connect a payment method, and you're ready to place your first order. 2. **Send Your Orders** — Standard for everyday orders, Special Handling for catering runs. We assign the driver. 3. **We Manage Everything** — Live monitoring, real-time tracking, and delivery confirmation keep orders on track without pulling your team away. #### What makes it different - **Use the Right Delivery Style** — Standard delivery works well for everyday restaurant orders, while Special Handling is better for catering, setup, and presentation-sensitive jobs. - **Keep the Experience Branded** — Customers see your business name on tracking and status updates instead of being pulled into a marketplace relationship. - **Live Order Monitoring** — Live order monitoring helps your team stay informed after pickup and respond faster when a route needs attention. - **Add Coverage Without Adding Headcount** — Use UniHop as overflow capacity, as a supplement to in-house drivers, or as a way to launch delivery without managing a larger team. #### FAQs **Does UniHop work for everyday restaurant orders or only catering?** Both. Standard delivery is a practical fit for everyday restaurant orders, while Special Handling is better for catering and presentation-sensitive jobs. **Can UniHop help if we already have some in-house drivers?** Yes. Many businesses use UniHop as overflow coverage, for peak periods, or for zones their in-house team does not cover efficiently. **How much does restaurant delivery cost?** UniHop uses a base fee plus per-mile pricing. Exact cost depends on delivery style, distance, and region. [See our pricing](https://unihop.app/pricing) for the current structure. **Does UniHop replace marketplace apps?** It can, but it does not have to. Some businesses use UniHop instead of a marketplace, while others use it to supplement existing channels and keep more control over delivery. ### Catering Delivery URL: https://unihop.app/industries/catering-delivery Catering Delivery That Shows Up Prepared Catering orders have more at stake than a typical drop-off. Every UniHop catering delivery runs as Special Handling: a driver selected for your job by dispatch and briefed on your instructions before pickup, plus scheduled windows, branded tracking, photo confirmation, light setup support, and no commission on order value. #### The problem Catering delivery is higher-stakes than a routine order. Timing, presentation, and basic setup all matter in a way a missed window can undermine. Marketplace apps aren't built for this kind of job, and for high-ticket catering orders, their commission fees quietly eat into the margin on every job you work hard to win. Managing it with your own staff means coordinating vehicles, availability, and timing on top of everything else you're already running. #### How UniHop solves it UniHop gives catering businesses a dedicated delivery option — every catering order runs as Special Handling with a driver selected for the job, planned multi-stop routes for recurring accounts, and a dispatch team monitoring every run. No commission on order value. No driver management overhead. It is a strong fit when timing, presentation, and delivery proof matter more than simply finding the next available courier. 1. **Create Your Account** — Sign up, connect a payment method, and you're ready to place your first delivery. 2. **Schedule Your Catering Deliveries** — Every catering order runs as Special Handling. Dispatch selects a driver for the job and briefs them on your instructions before pickup, rather than releasing the run to a marketplace queue. 3. **We Handle the Rest** — Live monitoring, tracking, and delivery confirmation keep your team informed from pickup through drop-off. #### What makes it different - **A Driver Chosen for Your Order, Not the Next One Available** — Catering jobs run as Special Handling, so the order is not released to a queue for whoever accepts first. Dispatch selects the driver for the run, shares your delivery instructions and account standards before pickup, and invites drivers who have handled your jobs well back for the next one. Recurring accounts build a small familiar group over time. - **Built for Time-Specific Orders** — Scheduled delivery windows and live order monitoring are a better fit for catering than a generic on-demand workflow. - **Light Setup at the Destination** — Drivers can help with basic placement, such as setting trays and utensils on a table and laying items out neatly. Food handling and full event service are not included. - **Brand Standards Shared in Advance** — Share client-facing instructions ahead of time — arrival details, dress expectations, cart use, setup notes, or account-specific preferences — so dispatch can pass them to the driver before the run. - **Catering Bags, Carts, and Larger Vehicles** — When a job needs insulated catering bags, carts, or a larger vehicle, UniHop can help coordinate the right equipment with enough notice. - **Branded Tracking and Delivery Confirmation** — Customers see your brand on tracking and status updates, while your team gets live visibility and delivery confirmation after drop-off. #### FAQs **Is UniHop a good fit for event and office catering?** Yes. Catering orders are a strong fit for Special Handling because the job often needs a dedicated driver, real-time visibility, and a more careful handoff. **How is the driver for my catering order chosen?** By a person, not an algorithm. Catering orders run as Special Handling, so dispatch selects the driver for the job instead of posting the run to a marketplace queue. Your delivery instructions, arrival process, and any account-specific standards go to that driver before pickup. Drivers who handle your orders well are invited back, so recurring accounts end up working with a small familiar group. **Can the driver stay with the order from pickup through delivery?** Yes. Special Handling is designed for that higher-touch workflow, so the driver stays with the order instead of handing it off midstream. **Can UniHop drivers help set up catering orders?** Drivers can assist with light setup and placement, such as bringing items to the right room, setting out trays, placing utensils, and making the handoff look organized. They do not provide food-service work that requires food handler permits, and full buffet setup is not included by default. **Can drivers follow our catering brand standards?** Yes, when those standards are shared in advance. Your routes, arrival process, equipment needs, and client-facing preferences go to the selected driver before the run. For recurring or higher-volume accounts, the same familiar group tends to take your jobs, so deliveries feel more consistent over time. **Can UniHop provide catering bags or carts?** Yes. If the order needs insulated catering bags, carts, or a larger vehicle, include those requirements when scheduling the delivery. With enough notice, UniHop can help coordinate the right setup for the job. **How much does catering delivery cost?** Pricing depends on distance, region, and delivery style. UniHop uses a base fee plus per-mile model. [See our pricing](https://unihop.app/pricing) for the current structure. **Can UniHop work alongside our own catering team?** Yes. Some caterers use UniHop as overflow support, while others use it as their primary delivery layer for scheduled events. ### Charcuterie Delivery URL: https://unihop.app/industries/charcuterie-delivery Charcuterie Delivery That Arrives Party-Ready You spent hours arranging that board. The last mile shouldn't undo the presentation, miss the event, or hand your reputation to a random courier. #### The problem Your boards aren't just food — they're a centerpiece. A tilted board, melted brie, or a driver who shows up after guests have arrived isn't just a bad delivery. It's a bad reflection on your business. Marketplace apps like DoorDash and Uber Eats are built for hot pizza and weeknight tacos. They're not built for a grazing board heading to a birthday party at 4 PM sharp. Gig drivers aren't trained for careful handling, and pickup timing depends on whichever driver happens to accept the order. For charcuterie businesses, that's the wrong system. You need a delivery partner who treats the board like the product it is — and arrives when the party starts, not whenever the app decides. #### How UniHop solves it UniHop gives charcuterie businesses the right delivery style for every kind of order — Special Handling for parties, showers, and one-off event deliveries; multi-stop routes for recurring corporate accounts — with live order monitoring and no commission on order value. 1. **Tell us about the order** — Share the delivery address, pickup time, scheduled arrival window, and any handling notes — stacked boards, fragile garnishes, or grazing tables that need extra room in the vehicle. 2. **Choose the right delivery style** — Special Handling assigns a dedicated driver from pickup through drop-off — the right fit for parties, showers, corporate events, and one-off celebration orders. For weekly recurring accounts (law firms, staging companies, tech offices), recurring multi-stop routes handle the rhythm. 3. **Your customer gets a branded experience** — Real-time tracking, SMS updates, and delivery photo confirmation — all under your brand name, not a marketplace logo. Customers see your business on the tracking link, not UniHop's. #### What makes it different - **One Dedicated Driver, Pickup to Drop-Off** — Special Handling assigns one driver who picks up the board and delivers it personally. No handoffs, no swapping drivers mid-route. The direct route minimizes transit time and keeps the presentation intact. - **Scheduled Arrivals for Party-Driven Orders** — Schedule the delivery time and the driver arrives on schedule. Your 4 PM party board shows up before guests do, not after the cake is cut. - **No Commission on Order Value** — UniHop charges a base fee plus per-mile rate, not a percentage of every order. A premium grazing table costs the same to deliver as a smaller board of similar size. Your margins stay yours. - **Familiar Drivers for Recurring Corporate Accounts** — For weekly corporate orders, multi-stop routes assign a small pool of familiar drivers to your account. They learn your packaging, your timing, and the office handoff — so repeat deliveries get easier, not harder. #### FAQs **What delivery style is best for charcuterie boards?** Special Handling is the right fit for most charcuterie deliveries. It assigns a dedicated driver from pickup through drop-off and arrives at the scheduled time. For recurring corporate accounts, multi-stop routes assign a small pool of familiar drivers who learn your packaging and schedule. **Can UniHop handle multiple charcuterie deliveries on the same day?** Yes. Many charcuterie businesses ship several boards on peak party days like Saturdays and holidays. UniHop can dispatch separate drivers for each order, or plan a multi-stop route so one driver handles the stops in sequence. Every delivery is monitored by the dispatch team from pickup to drop-off. **What happens if something goes wrong with my board delivery?** The dispatch team monitors every delivery and contacts the driver directly if something seems off. Most issues resolve with a quick check-in. For situations that need more, UniHop can dispatch a replacement driver at no additional cost, and provides refunds when something can't be made right. **How does UniHop pricing work for charcuterie delivery?** UniHop uses a base fee plus per-mile rate — no commission on order value. That means a premium grazing table costs the same to deliver as a smaller board of similar size. Pricing varies by delivery style and distance. [See current rates](https://unihop.app/pricing). ### Floral Delivery URL: https://unihop.app/industries/floral-delivery Floral Delivery That Protects Presentation and Timing Florists need delivery that respects timing, presentation, and customer expectations. UniHop gives you live order monitoring for bouquets, arrangements, and event work without forcing you to manage every route yourself. #### The problem Whether you're handling deliveries yourself, running a small driver team, scaling during peak seasons, or new to offering delivery altogether — floral orders carry expectations that standard courier work doesn't. Arrangements are fragile, timing is meaningful, and the customer is often sending a gift for a specific moment. That requires more than a generic pickup and drop-off. #### How UniHop solves it UniHop gives florists a delivery option built for presentation-sensitive work — Special Handling for delicate arrangements, live order monitoring, and a dispatch team that watches every route. No commission on order value. No driver management overhead. 1. **Create Your Account** — Sign up, connect a payment method, and you're ready to place your first delivery. 2. **Send Your Arrangements** — Standard for routine deliveries. Special Handling assigns a careful driver for fragile or time-sensitive arrangements — we assign the driver. 3. **We Manage Everything** — Live monitoring, real-time tracking, and delivery confirmation keep orders protected without pulling your team away. #### What makes it different - **Better Fit for Presentation-Sensitive Orders** — Use Special Handling when the arrangement, timing, or client expectations call for more attention. - **Clear Delivery Visibility** — GPS tracking, status updates, and live order monitoring help your team stay informed without constant back-and-forth. - **Works for Everyday Orders and Event Work** — Use UniHop for daily bouquet delivery, overflow capacity, or higher-touch event-related jobs. - **Branded Customer Experience** — Customers interact with your business brand on the tracking link instead of being redirected into a marketplace experience. #### FAQs **Is UniHop a good fit for flower delivery?** Yes. Florists use UniHop for everyday bouquet routes, overflow coverage, and higher-touch jobs where timing and presentation matter. **Should floral shops use Standard delivery or Special Handling?** It depends on the order. Standard delivery can work for routine routes, while Special Handling is a better fit for fragile, event-related, or especially time-sensitive arrangements. **How much does florist delivery cost?** UniHop uses a base fee plus per-mile pricing. Exact cost depends on the delivery style, route, and region. [See our pricing](https://unihop.app/pricing) for the current structure. **Can UniHop help during holiday spikes?** Yes. UniHop can be used as overflow support during holidays and other peak periods when floral volume jumps. ### Bakery Delivery URL: https://unihop.app/industries/bakery-delivery Bakery Delivery That Protects Presentation and Hits the Morning Window Your bakery juggles early wholesale routes, fragile decorated cakes, and time-specific event orders. UniHop gives you monitored delivery that fits each kind of job without pulling staff off the bench. #### The problem Whether you're handling wholesale routes to cafes and grocers, managing fragile cakes for weddings and events, running a small driver team, or new to offering retail delivery — each kind of bakery order has different expectations. Generic marketplace coverage treats them all the same way, which is why decorated cakes show up tilted and wholesale routes miss the morning open. #### How UniHop solves it UniHop gives bakeries the right delivery setup for every job — multi-stop routes for recurring wholesale drops, Special Handling for fragile cakes and event orders, Standard for everyday retail — with live order monitoring and a small pool of familiar drivers on your recurring routes. No commission on order value. 1. **Create Your Account** — Sign up, connect a payment method, and you're ready to place your first delivery. 2. **Send Your Orders** — Multi-stop routes for wholesale runs, Special Handling for decorated cakes and events, Standard for retail pickups. The driver is assigned automatically. 3. **We Manage Everything** — Live monitoring, real-time tracking, and branded customer updates keep orders visible so your team isn't fielding 'Where is the cake?' calls. #### What makes it different - **Familiar Faces on the Wholesale Route** — For multi-stop route and Special Handling deliveries, a small pool of familiar drivers is assigned to your account. They learn the back-door drop at the cafe, the loading dock at the grocer, and how your cakes need to sit in the vehicle. - **Built for Presentation-Sensitive Orders** — Special Handling is a better fit for decorated cakes, laminated pastries, and wedding or event jobs where a dedicated driver stays with the order from pickup through delivery. - **Scheduled Pickups, Not a Gig Queue** — Recurring wholesale and scheduled event orders can be planned around your production timing instead of waiting on the next available marketplace driver to accept the job. - **Your Brand on the Handoff** — Customers and wholesale partners see your bakery's name on tracking links and status updates, not a third-party marketplace logo. #### FAQs **Can UniHop handle recurring wholesale bakery routes?** Yes. Multi-stop routes are built for recurring runs like morning wholesale drops to cafes, restaurants, and grocery partners. A small pool of familiar drivers is assigned to your account so they learn the stops and your packaging. [See our pricing](https://unihop.app/pricing) for the current structure. **Is UniHop a fit for wedding cakes and other fragile orders?** Yes. Special Handling is designed for fragile, presentation-sensitive jobs. A dedicated driver stays with the order from pickup through delivery instead of handing it off midstream, which is the right fit for tiered cakes, sugar-flower work, and event-timed arrivals. **Can drivers pick up early in the morning for wholesale?** Yes. Orders are accepted 24/7 and drivers are available for early pickups when the bakery opens, so wholesale routes can leave in time to make morning-open deliveries. Scheduled pickups lock in the time window in advance. **Does UniHop work for online retail bakery orders too?** Yes. Standard delivery is a practical fit for everyday retail bakery orders placed through your website or over the phone. UniHop covers local same-day delivery, not nationwide shipping. See [restaurant delivery](https://unihop.app/industries/restaurant-delivery) if you also run a full dine-in cafe. **How much does bakery delivery cost?** UniHop uses a base fee plus per-mile pricing, not a percentage of order value. Exact cost depends on delivery style, route, and region. [See our pricing](https://unihop.app/pricing) for the current structure. ### Meal Prep Delivery URL: https://unihop.app/industries/meal-prep-delivery Meal Prep Delivery Built Around Your Weekly Drop Your brand runs on batch days, cold-chain integrity, and drop notes that matter. UniHop gives you multi-stop route delivery with a small pool of familiar drivers so each week doesn't feel like starting from scratch. #### The problem Whether you're shipping a week's worth of meals on a single batch day, coordinating multi-stop routes across the city, running a small driver team, or launching delivery for the first time — meal prep creates expectations that gig platforms can't meet. Cold-chain requirements matter. Drop-note preferences matter. And your subscribers expect the same experience week after week, not a new driver every time. #### How UniHop solves it UniHop gives meal prep brands a delivery option built for recurring weekly drops — multi-stop routes for batch days, Special Handling for priority stops, with a small pool of familiar drivers on your account. Live order monitoring. Scheduled around your kitchen. No commission on order value. 1. **Create Your Account** — Sign up, connect a payment method, and you're ready to schedule your first batch day. 2. **Send Your Deliveries** — Multi-stop routes handle recurring runs with a small pool of familiar drivers. Special Handling for stops that need extra attention. 3. **We Manage Everything** — Live monitoring, real-time tracking, and branded customer updates keep subscribers informed while your kitchen stays focused on production. #### What makes it different - **A Familiar Pool of Drivers Every Week** — For multi-stop route and Special Handling deliveries, a small pool of familiar drivers is assigned to your account. They learn your cold-bag swaps, porch-drop preferences, and the route so subscribers see a consistent experience each week. - **Scheduled Around Your Kitchen** — Weekly batch pickups can be planned around your production schedule instead of waiting on the next available marketplace driver, which matters when hundreds of meals have to leave the kitchen in the same window. - **Base Fee Plus Per Mile, Not a Commission** — UniHop charges a base fee plus per-mile rate, not a percentage of order value. For a subscription business with predictable weekly revenue, the math is easier to plan against. - **Branded Drop-Day Experience** — Customers see your brand on the tracking link and status updates. The delivery feels like part of your service, not a handoff to a marketplace. #### FAQs **Can UniHop handle weekly multi-stop meal prep routes?** Yes. Multi-stop routes are built for recurring runs like weekly meal prep drops. A small pool of familiar drivers is assigned to your account so they learn the stops, the packaging, and the drop-note preferences over time. **Do drivers understand cold-chain packaging?** For multi-stop route and Special Handling deliveries, the assigned pool of familiar drivers learns your insulated-bag swap process and handling instructions. Share your cold-chain protocols during onboarding so they are part of the route briefing from the start. **Can pickups be scheduled around our batch cook day?** Yes. Scheduled pickups align to your production window instead of waiting on the next available driver. Share your batch timing in advance and the pickup is planned around it, which matters when hundreds of meals leave the kitchen in the same window. **Does UniHop ship meal prep orders nationwide?** No. UniHop is built for local same-day and scheduled delivery, not nationwide shipping. If your brand also ships cross-country, you will want a dedicated fulfillment partner for that side of the business. UniHop covers the local and regional drops. **How much does meal prep delivery cost?** UniHop uses a base fee plus per-mile pricing, not a percentage of order value. Final cost depends on route length, stop count, and delivery style. [See our pricing](https://unihop.app/pricing) for the current structure. ### Grocery Delivery URL: https://unihop.app/industries/grocery-delivery Grocery Delivery With Better Oversight After Pickup Grocery delivery involves timing, order accuracy, and a customer who often needs the order the same day. UniHop helps grocery operators offer delivery with live order monitoring without turning the store into a dispatch desk. #### The problem Whether you're managing marketplace relationships, running your own delivery team, handling peak-period overflow, or launching delivery for the first time — grocery operations are stretched thin. Marketplace fees quietly eat into margins on every order. In-house drivers mean payroll, insurance, and constant route coordination. And when store teams are fielding status questions all day, they're not helping customers in the aisles. #### How UniHop solves it UniHop gives grocery operators the right delivery setup for every order — Standard for everyday baskets, Hybrid for mixed orders, multi-stop routes for recurring runs — and a dispatch team monitoring every delivery. No commission on order value. No driver management overhead. 1. **Create Your Account** — Sign up, connect a payment method, and you're ready to place your first delivery. 2. **Send Your Orders** — Standard for everyday orders, multi-stop routes for recurring runs. We assign the driver automatically for each job. 3. **We Manage Everything** — Live monitoring, tracking, and delivery confirmation keep your team informed without spending the day answering status questions. #### What makes it different - **Useful for Store-Led Delivery Programs** — Offer local grocery delivery without building a separate routing operation inside the store. - **Monitoring Helps Reduce Escalations** — Live visibility after pickup helps when timing or route issues need attention. - **Works for Same-Day and Scheduled Jobs** — Use UniHop for same-day grocery orders, overflow coverage, or scheduled recurring deliveries. - **Better Fit for Your Brand** — Customers interact with your business brand on the delivery journey rather than being pushed into a consumer marketplace brand. #### FAQs **Is UniHop a fit for store-led grocery delivery?** Yes. UniHop can support grocery operators that want local delivery without forcing store teams to manage delivery logistics all day. **Can UniHop handle scheduled grocery routes?** Yes. UniHop can support same-day and scheduled delivery depending on how the program is set up. **How much does grocery delivery cost?** UniHop uses a base fee plus per-mile pricing. Exact cost depends on the route, delivery style, and region. [See our pricing](https://unihop.app/pricing) for the current structure. **Can UniHop work as overflow support?** Yes. Grocery operators often use UniHop during high-volume periods or in areas where internal coverage is thin. ### Retail Delivery URL: https://unihop.app/industries/retail-delivery Retail Delivery That Extends Your Local Fulfillment Retail delivery should feel like part of your operation, not a separate brand experience. UniHop helps local and multi-location retailers offer same-day delivery with live order monitoring and clearer post-pickup visibility. #### The problem Whether you're the owner running deliveries, managing a small driver team, handling peak-period overflow, or trying delivery for the first time — retail delivery creates operational friction. In-house drivers are overhead you can't easily scale down. Expanding delivery radius means buying more vehicles. And every delivery question that lands on store staff is a customer interaction pulled away from the sales floor. #### How UniHop solves it UniHop gives retailers flexible delivery options — Standard for routine orders, Hybrid for mixed loads, Oversize for bigger items — and a dispatch team managing every route. No contracts. No fleet to own or manage. No commission on order value. 1. **Create Your Account** — Sign up, connect a payment method, and you're ready to place your first order. 2. **Send Your Orders** — Standard for everyday packages, Hybrid for higher-value items, Oversize for furniture and large goods. We assign the driver. 3. **We Manage Everything** — Live monitoring and tracking keep your team informed from dispatch through delivery, so your staff spends less time fielding status questions. #### What makes it different - **Same-Day Local Fulfillment** — Offer local delivery without hiring a larger in-house team or forcing store staff to run routes. - **Vehicle Options When Orders Grow** — Standard, Special Handling, and oversize options make it easier to match the job to the item. - **More Brand Control Than a Marketplace** — Customers see your business brand on the delivery experience instead of being routed through a consumer marketplace. - **Useful for Overflow and New Programs** — Use UniHop to supplement in-house drivers, cover peak periods, or test delivery in a new market. #### FAQs **Can retail stores use UniHop for same-day local delivery?** Yes. UniHop is a fit for stores that want same-day local fulfillment without building a larger delivery team. **Does UniHop work for ecommerce orders too?** Yes. UniHop can support local ecommerce orders, store-based fulfillment, and overflow delivery for multi-location operators. **How much does retail delivery cost?** UniHop uses a base fee plus per-mile pricing. Exact cost depends on the delivery style, route, and region. [See our pricing](https://unihop.app/pricing) for the current structure. **Can UniHop supplement our in-house drivers?** Yes. Many retailers use UniHop to cover peak periods, larger delivery zones, or routes that do not make sense for the in-house team. ### Furniture Delivery URL: https://unihop.app/industries/furniture-delivery Furniture Delivery That Matches the Job to the Vehicle Furniture delivery needs more planning than a small parcel route. UniHop helps businesses book the right vehicle and delivery style for oversized, heavier, and more coordination-heavy jobs. #### The problem Whether you're the owner handling deliveries, running a small team, dealing with overflow during busy periods, or new to offering delivery — furniture orders require more coordination than standard packages. Wrong vehicle means the job fails. Damage risks are real. Customers expect timing they can count on because the order matters to them. #### How UniHop solves it UniHop gives furniture businesses the right vehicle for every job — SUVs, pickup trucks, cargo vans, box trucks — and a dispatch team watching every route. Special Handling for delicate or high-value items. No need to own or manage a fleet. 1. **Create Your Account** — Sign up, connect a payment method, and you're ready to place your first delivery. 2. **Send Your Deliveries** — Oversize delivery matches the order to the right vehicle — SUV, pickup, cargo van, or box truck. Special Handling is available for white-glove jobs. We assign the driver. 3. **We Manage Everything** — Live monitoring, tracking, and delivery confirmation keep orders organized from pickup through drop-off without pulling your team away. #### What makes it different - **Vehicle Options for Bigger Jobs** — Oversize delivery is designed for orders that need more capacity than a standard car. - **Better for Scheduled Coordination** — Furniture deliveries often work best when the route and handoff are planned in advance. - **Useful for Stores, Showrooms, and Overflow** — Use UniHop as a supplement to your own operation or as a way to launch delivery without building one from scratch. - **Tracked and Monitored** — Customers and internal teams can follow the job without relying on scattered text updates and phone calls. #### FAQs **Can UniHop handle oversized furniture deliveries?** Yes. Oversize delivery can use SUVs, pickup trucks, cargo vans, or box trucks depending on the job. **Is UniHop only for one-off furniture jobs?** No. UniHop can be used for one-off deliveries, overflow support, or recurring local delivery coverage. **How much does furniture delivery cost?** Pricing depends on the vehicle needed, the route, and the region. [See our pricing](https://unihop.app/pricing) for the current structure. **Can UniHop supplement our showroom or warehouse team?** Yes. Many businesses use UniHop so internal teams do not have to absorb every delivery route themselves. ### Pharmacy Delivery URL: https://unihop.app/industries/pharmacy-delivery Pharmacy Delivery With Better Visibility and Fewer Hand-Off Questions Pharmacy teams need delivery that feels accountable after pickup. UniHop helps local pharmacy operators add delivery with live order monitoring for eligible orders without building a larger delivery operation. #### The problem Whether you're handling deliveries yourself, managing a small driver team, needing overflow help during busy times, or launching delivery for the first time — pharmacy orders carry a different weight. Customers are counting on reliability. They expect discreet, professional handling. And there's no room for handoff confusion or lost status visibility. #### How UniHop solves it UniHop gives pharmacies reliable delivery with live order monitoring — Standard for routine orders, Hybrid for mixed loads, Special Handling for sensitive jobs. A dispatch team watches every route. No commission on order value. 1. **Create Your Account** — Sign up, connect a payment method, and you're ready to place your first delivery. 2. **Send Your Orders** — Standard for routine orders, Special Handling for sensitive or time-critical deliveries. We assign the driver. 3. **We Manage Everything** — Live monitoring, tracking, and delivery confirmation give your team visibility from dispatch through completion, so fewer calls come back to the pharmacy. #### What makes it different - **More Visibility After Pickup** — GPS tracking and live order monitoring help reduce the uncertainty that leads to status calls and follow-up work. - **Useful for Local Pharmacy Programs** — Add delivery without hiring and managing a larger driver team. - **Better Communication for Patients and Staff** — Customers receive status updates while internal teams have a clearer view of what is happening after pickup. - **Flexible Enough for Different Order Types** — Use the delivery style that fits the order instead of forcing every delivery into the same workflow. #### FAQs **Can pharmacies use UniHop for local delivery?** Yes. UniHop can support eligible local pharmacy deliveries where the business wants better visibility after pickup. **Does UniHop work for scheduled deliveries?** Yes. UniHop can support scheduled and same-day delivery depending on how the pharmacy wants the program set up. **How much does pharmacy delivery cost?** UniHop uses a base fee plus per-mile pricing. Exact cost depends on route, delivery style, and region. [See our pricing](https://unihop.app/pricing) for the current structure. **Can UniHop supplement our existing process?** Yes. Pharmacies can use UniHop as overflow support or as a delivery layer that reduces the need to manage additional drivers internally. ### Corporate Event Catering Delivery URL: https://unihop.app/industries/catering-corporate-events Corporate Catering Delivery That Treats Your Events Like They Matter Office meetings, executive lunches, all-hands events — when catering runs late or arrives wrong, it reflects on the team that organized it. UniHop gives corporate caterers a delivery option built around scheduled windows, a driver selected and briefed for each job, and real-time visibility. #### The problem Corporate catering clients have tighter expectations than a typical restaurant order. The meeting starts at noon whether or not the food arrives on time. When delivery runs through a gig marketplace, you lose visibility into where your order is, and there's no dispatch team to step in if something goes sideways. For high-ticket corporate accounts, a single failed delivery can cost the relationship — and the commission fees on gig platforms quietly reduce margin on every job. #### How UniHop solves it UniHop gives corporate caterers scheduled deliveries with a driver selected and briefed for each job, live order monitoring, and a dispatch team ready to intervene. No commission on order value. No blind handoff to whoever accepts the order first. 1. **Schedule the Delivery** — Submit the order with the event time, setup notes, and any access requirements. The pickup window is planned around your kitchen, not the next available driver. 2. **A Driver Is Selected for the Job** — Corporate catering runs as Special Handling. Dispatch picks the driver for the order and briefs them on access details and setup notes before pickup. One driver stays with the order from your kitchen through delivery, with no hand-offs mid-route. 3. **Dispatch Monitors Every Step** — Live order monitoring means the dispatch team can intervene if anything needs attention before it affects your client's event. #### What makes it different - **Scheduled Around the Event, Not Driver Availability** — Corporate events have fixed start times. Delivery pickups are planned around your production schedule so the food arrives before the meeting, not after. - **A Driver Chosen for the Job, Not the Next One Available** — Corporate catering runs as Special Handling, so the order is not posted to a queue for whoever accepts first. Dispatch selects the driver, shares your access details, arrival process, and client-facing standards before pickup, and invites drivers who handle your events well back for the next one. One driver stays with the order for the full run. - **Real Dispatch Monitoring** — A human dispatch team watches the delivery in real time. If something needs attention, they step in — you don't find out about the problem after the client already knows. - **No Commission on Order Value** — UniHop charges a base fee plus per-mile rate. For high-ticket corporate catering orders, that math is more predictable than a percentage commission on every job. #### FAQs **Can UniHop handle same-day corporate catering deliveries?** Yes. UniHop supports both scheduled and same-day deliveries. For corporate events with fixed start times, scheduled delivery is the better fit — pickup timing is planned around your kitchen so the food arrives before the meeting starts. Same-day ASAP dispatch is also available when the situation calls for it. **Does the driver stay with the order from pickup through drop-off?** Yes. Special Handling assigns a dedicated driver to the order for the full run — from your kitchen through delivery and basic placement. There are no mid-route handoffs, which matters when the order includes fragile setups, hot food, or multi-tray corporate spreads that need careful transport. **How is the driver for my corporate catering delivery chosen?** By a person, not an algorithm. Corporate catering runs as Special Handling, so dispatch selects the driver for the job rather than releasing it to a marketplace queue. Access details, suite or building numbers, arrival timing, and any client-facing standards go to that driver before pickup. Drivers who handle your events well are invited back, so recurring corporate accounts see a familiar group over time. **Can UniHop handle large office park or campus deliveries?** Yes. Deliveries to office parks, corporate campuses, and multi-building addresses work the same way as any other order. Include access instructions, suite numbers, and setup notes in the order and the driver has that information from the start. **What happens if the driver is running late?** The dispatch team monitors every delivery in real time and can step in before a delay becomes a client-facing problem. Live tracking is also available so your team can see exactly where the order is without calling the driver directly. **How much does corporate catering delivery cost?** UniHop uses a base fee plus per-mile pricing — not a percentage of order value. The exact amount depends on the delivery style, distance, and region. For recurring corporate accounts, talk to our team about volume options. [See current rates →](https://unihop.app/pricing) Corporate catering clients measure success by whether food arrives on time and in the right condition — not by how hard the delivery was to coordinate. Office meetings, executive lunches, and all-hands events share the same constraint: a fixed start time that doesn't move. Late delivery doesn't just mean cold food. It means a disrupted event, a frustrated client, and a caterer who has to explain what went wrong. Corporate catering runs as Special Handling: dispatch selects the driver for the job rather than releasing it to a marketplace queue, and a human dispatch team monitors the run in real time. Setup notes, access instructions, and delivery timing all go to that driver before pickup, so they have what they need without a phone call mid-route. The pricing model also fits corporate catering better than gig platforms. A base fee plus per-mile rate is predictable across jobs, and it doesn't scale with order value — which makes a difference when you're running high-ticket accounts where a percentage commission on every job quietly reduces the margin you worked to earn. ### Wedding Catering Delivery URL: https://unihop.app/industries/catering-wedding-delivery Wedding Catering Delivery That Handles the Stakes Wedding catering has no margin for error. UniHop gives caterers a delivery option with a driver selected and briefed for each job, scheduled pickup windows, and real-time dispatch monitoring for jobs where the timing, presentation, and coordination all have to work. #### The problem Wedding catering runs on a fixed timeline with no flexibility for delays. The food has to arrive at the venue before service, in the right condition, and in coordination with the setup team — none of which a standard gig delivery app is equipped to manage. High-value jobs on a percentage commission also mean gig platforms quietly reduce the margin on every wedding you work to book. And if something goes wrong with the delivery, there's no one to call who can actually fix it. #### How UniHop solves it Wedding catering runs as Special Handling, so dispatch selects the driver for the job and briefs them before pickup, with the dispatch team monitoring the run. Pickup timing is planned around your kitchen so the food arrives at the venue when it needs to — not when the next available driver shows up. 1. **Submit the Order in Advance** — Provide the venue address, arrival window, setup notes, and any access requirements. The pickup is scheduled around your production timeline. 2. **A Driver Is Selected for the Job** — Dispatch picks the driver for the order and briefs them on the venue, timeline, and handling notes before pickup. One driver stays with the order for the full run, with no handoffs mid-route. 3. **Dispatch Monitors the Entire Delivery** — The dispatch team watches the run in real time and can intervene if anything needs attention before it affects the venue or the timeline. #### What makes it different - **Fixed-Window Arrivals, Not Estimated Ones** — Weddings run on schedules measured in minutes. Scheduled delivery plans the pickup around your kitchen so the food arrives at the venue when the timeline requires it — not when driver availability allows. - **A Driver Chosen for Your Event, Not the Next One Available** — Wedding catering runs as Special Handling, so the job is not posted to a queue for whoever accepts first. Dispatch selects the driver, briefs them on the venue and timeline before pickup, and invites drivers who handle your events well back for the next one. The same driver stays on the order from pickup through arrival. - **Venue-Ready Coordination** — Add venue access notes, dock information, service entrance details, and setup instructions to the order. The driver has that information before they leave the pickup location. - **No Commission on the Order** — UniHop charges a base fee plus per-mile rate. For high-value catering jobs, a delivery cost driven by distance rather than order value is knowable up front — and leaves more of the margin with you than a percentage taken on every wedding you run. #### FAQs **Can UniHop handle deliveries to wedding venues and event spaces?** Yes. Deliveries to wedding venues, banquet halls, private estates, and event spaces work the same way as any other address. Include the venue's service entrance, loading dock details, and any access codes in the order notes and the driver will have that information from the start of the run. **How is the driver for a wedding catering delivery chosen?** By a person, not an algorithm. Wedding catering runs as Special Handling, so dispatch selects the driver for the job rather than releasing it to a marketplace queue. The venue address, service entrance, arrival window, and any handling notes go to that driver before pickup. Drivers who handle your events well are invited back, so caterers running a full season tend to see a familiar group. **Can I schedule a wedding catering delivery days in advance?** Yes. UniHop supports scheduled deliveries placed in advance so the pickup window is planned around your production timeline, not locked in the morning of the event. Scheduling in advance also gives the dispatch team time to plan the run properly for time-sensitive jobs. **What if there are multiple venue locations for the same event?** Multi-stop deliveries can be configured for orders going to more than one location at the same event — for example, a cocktail space and a reception hall at the same property. Include stop details in the order notes and the driver has the full routing picture from pickup. **How does UniHop handle fragile or presentation-sensitive catering loads?** Special Handling is designed for exactly this scenario. Dispatch selects a driver for the full run, and the dispatch team monitors delivery in real time. Include any specific handling instructions — fragile items, upright-only trays, temperature requirements — in the order notes so the driver knows before they load. **How much does wedding catering delivery cost?** UniHop uses a base fee plus per-mile pricing rather than a commission on order value. The total depends on delivery style, distance, and region. For multi-stop or large-scale event deliveries, talk to our team about how the pricing applies to your specific setup. [See current rates →](https://unihop.app/pricing) Wedding catering delivery operates on a timeline where being thirty minutes late isn't an inconvenience — it's a problem that disrupts the entire event. Venues have setup windows. Service teams have arrival times. The food has to be at the right location, in the right condition, before service begins. That level of coordination doesn't work well with an on-demand gig platform that dispatches the next available driver with no visibility into what the job actually requires. Wedding catering runs as Special Handling: dispatch selects the driver for the job rather than releasing it to a queue, and briefs them on the venue, timeline, and handling notes before pickup. Pickup timing is planned around your production schedule, and venue-specific details go to that driver ahead of the run, so they can execute without a mid-route call to figure out where to go. For caterers running high-value weddings, the pricing model matters as much as the execution. A base fee plus per-mile rate doesn't scale with order value, which means the margin you earn on a $5,000 catering job doesn't quietly disappear into a percentage commission. That predictability is one of the reasons wedding caterers move to UniHop from marketplace platforms after a season or two of doing the math. ### SMB Catering Delivery URL: https://unihop.app/industries/catering-smb-delivery Catering Delivery Built for Small and Growing Operations You don't need a fleet or a logistics team to deliver catering reliably. UniHop gives small catering businesses scheduled delivery with a driver selected and briefed for each job, real-time monitoring, no contracts, and pricing that makes sense at lower volume. #### The problem Small catering businesses face a version of the same delivery problem that larger operations do — but with less margin for the added cost. Managing your own drivers means paying for availability you don't always need. Gig platforms charge commission on every order, which erodes margin on jobs that are already priced tight. And the lack of visibility on those platforms means a missed delivery hits your reputation before you even know there's a problem. #### How UniHop solves it UniHop gives small catering operations delivery on demand with no contracts, no minimums, and pricing that scales with actual order volume. Use it for the jobs where you need reliable delivery without the overhead of running your own driver. 1. **No Contract, No Minimum** — Sign up and start placing orders when you need delivery. There's no monthly fee or delivery minimum — you pay per order based on distance and delivery style. 2. **A Driver Is Selected for Each Job** — Catering orders run as Special Handling. Dispatch picks the driver for the job and briefs them on your instructions before pickup, instead of releasing the order to a marketplace queue. 3. **Track Every Order in Real Time** — Live order monitoring and GPS tracking keep you informed from pickup through delivery so you know where your order is without calling the driver. #### What makes it different - **No Contracts, No Minimums** — Use UniHop for the orders that need reliable delivery without committing to a monthly plan. Scale up during busy seasons and step back when volume drops — without renegotiating a contract. - **A Delivery Fee, Not a Commission** — A base fee plus per-mile rate means your delivery cost is knowable before the order goes out. For a catering business running tight margins, that matters more than a percentage that climbs with the value of the job. - **A Driver Chosen for Your Order, Not the Next One Available** — Catering jobs run as Special Handling even at low volume. Dispatch selects the driver, shares your delivery instructions before pickup, and invites drivers who handle your jobs well back for the next one — the same treatment a much larger account gets. - **Live Visibility on Every Order** — Real-time order tracking means you can tell a client exactly where their order is without calling the driver. For a small operation where your reputation rides on each job, that visibility is worth a lot. #### FAQs **Is there a minimum order volume to use UniHop?** No. There are no minimums and no monthly contracts. UniHop is available on a per-order basis so small catering businesses can use it for individual jobs without committing to a volume tier. Place orders when you need delivery and pay for what you actually use. **What delivery style should a small catering business use?** Catering orders run as Special Handling. It is the delivery style built for scheduled arrival windows, presentation-sensitive loads, and a driver who stays with the order from pickup through drop-off — which describes most catering jobs regardless of size. Standard delivery is there for non-catering runs where the handoff is simple and the timing window is wide. **How is the driver for my catering order chosen?** By a person, not an algorithm. Because catering runs as Special Handling, dispatch selects the driver for the job rather than releasing it to a marketplace queue, and briefs them on your instructions before pickup. Drivers who handle your orders well are invited back. Small accounts get the same selection process as high-volume ones. **Can UniHop handle delivery for a catering business with inconsistent volume?** Yes. Because there are no contracts or minimums, UniHop scales with your actual delivery volume. Busy event seasons with higher order counts work the same way as slower months with occasional runs — you pay per order based on distance and delivery style, not a flat monthly fee regardless of usage. **Do I need a developer to integrate UniHop into my catering workflow?** No. Orders can be placed directly through the UniHop platform without any technical integration. If your catering business uses a POS or ordering system and wants orders to flow into UniHop automatically, an API integration is available — but it's not required to start using the service. **How much does catering delivery cost for a small business?** UniHop uses a base fee plus per-mile pricing, and Special Handling is priced for the added coordination it provides. There are no percentage commissions on order value. [See current rates →](https://unihop.app/pricing) Small catering businesses run into the same delivery problems as larger operations — they just have less margin to absorb the cost of getting it wrong. Managing in-house drivers works until you're paying for availability on slow days and scrambling for coverage on busy ones. Gig platforms offer availability without the overhead, but the commission on every order adds up in ways that become noticeable once you run the math on a month of deliveries. And the lack of visibility on those platforms means a missed or late delivery often reaches your client before it reaches you. UniHop's no-contract, per-order pricing structure is built around the way small catering businesses actually operate — using delivery when they need it, at a knowable cost, without a monthly commitment that doesn't flex with seasonal volume. Catering jobs run as Special Handling regardless of account size: dispatch selects the driver for the job, briefs them on your instructions before pickup, and monitors the run in real time. A small operation placing a few orders a month gets the same selection process as an account placing a few hundred. --- ## Integrations ### Shopify Delivery Integration URL: https://unihop.app/integrations/shopify-delivery Platform: Shopify Add Local Delivery to Your Shopify Store UniHop helps Shopify merchants offer same-day and scheduled local delivery without hiring drivers, building routes, or turning delivery into another manual workflow for your team. #### Overview Shopify stays your storefront, checkout, payment system, and order source of truth. UniHop handles the last-mile delivery once an order is ready to go out. Depending on your workflow, you can start manually in the UniHop portal, connect through Zapiet, use Shopify Flow, or build a more custom automation with help from our team. #### Setup 1. **Start Manually** — If you are testing local delivery or handling lower order volume, your team can create delivery requests in the UniHop portal when an order is packed and ready for pickup. It is the quickest way to start. 2. **Use Zapiet for Checkout Scheduling** — Zapiet Pickup + Delivery can help Shopify customers choose delivery dates, times, and delivery zones at checkout, then send eligible orders to UniHop automatically. 3. **Automate With Shopify Flow or a Custom Workflow** — For higher-volume stores, UniHop can help set up an automated workflow that sends the right orders to UniHop based on order status, delivery area, products, timing, or other business rules. 4. **Get Help Choosing the Right Path** — Our team can review your Shopify setup, delivery goals, and current fulfillment process, then recommend the simplest path that gives your team the control and customer experience you need. #### Use cases - **Local Retail and DTC Brands** — Offer local delivery from your Shopify store without building an internal driver operation or sending customers to a third-party marketplace. - **Florists, Gift Shops, and Specialty Retail** — Keep time-sensitive local orders moving with delivery tracking, SMS status updates, and support from the UniHop dispatch team. - **Food, Beverage, and Meal Prep** — Route same-day or scheduled local delivery orders to UniHop when they are ready, reducing copy-paste work during busy fulfillment windows. - **Furniture and Large Item Retailers** — Coordinate larger deliveries with the right vehicle and handling plan instead of forcing every Shopify order into the same delivery process. #### Requirements - Your business name and Shopify store URL - When orders are considered ready for pickup - Whether you prefer manual dispatch, Zapiet, Shopify Flow, or a custom workflow - Your delivery area, timing needs, typical order size, and delivery volume - Whether checkout should show delivery windows, multiple delivery styles, or live price quotes #### FAQs **Does UniHop have its own Shopify app?** UniHop works with Shopify through tools like Zapiet, Shopify Flow, manual portal entry, and custom workflows. We do not currently have a standalone UniHop Shopify app, but our team can help you choose and configure the best setup for your store. **Do I need a developer to use UniHop with Shopify?** Not always. Many stores can start manually or use Zapiet with help from UniHop support. More advanced checkout logic, multiple delivery styles, live price quotes, or custom automation may require technical setup, and our team can help scope that. **Can customers choose delivery dates and times at checkout?** Yes, if your Shopify setup includes a scheduling tool such as Zapiet. That can let customers choose delivery windows while eligible orders are sent to UniHop for fulfillment after checkout. **Which delivery styles can Shopify stores offer?** Zapiet's default UniHop setup is usually best for Standard delivery. UniHop can customize other delivery styles, or multiple delivery options, depending on your Shopify plan, checkout setup, and operational needs. **Can Shopify checkout show multiple delivery styles or live price quotes?** In many cases, advanced checkout options require Shopify Grow or higher. Tell us what you want customers to see at checkout, and we can recommend whether Zapiet, Shopify Flow, or a custom setup is the right fit. **How do customers track Shopify deliveries handled by UniHop?** Once a delivery is created in UniHop, it is tracked like other UniHop deliveries. Customers can receive SMS status updates, your team can check delivery history in the UniHop portal, and the dispatch team can help monitor the order from pickup to drop-off. **What is the best Shopify setup for my business?** Manual entry is often best for testing or lower volume. Zapiet is a good fit when you want delivery scheduling and zone rules at checkout. Shopify Flow or a custom workflow can make more sense when order volume or routing rules become more complex. #### Shopify Integration Paths If you want customers to choose delivery dates, times, or local delivery zones at checkout, start with the [Zapiet + UniHop guide](/integrations/zapiet). If your team needs order rules, tags, fulfillment status, or other Shopify events to trigger delivery workflow steps, see [Shopify Flow + UniHop](/integrations/shopify-flow). If you manage larger food or catering operations, including eCater-connected workflows, see [Cartwheel + UniHop](/integrations/cartwheel). ### Zapiet Integration URL: https://unihop.app/integrations/zapiet Platform: Zapiet Zapiet Handles Checkout. UniHop Handles the Delivery. Your customer picks a delivery date and time in Shopify. From there, a delivery professional is dispatched, a live team monitors the order, and your customer gets tracking and photo confirmation — for floral, food, big and bulky, and more, nationwide. #### Overview UniHop is a delivery management service for local businesses — delivery plus a live operations team, not a marketplace that puts itself between you and your customer. Orders are accepted 24/7/365 across all 50 states, and your brand stays on the tracking and notifications your customer sees. Connected to Zapiet, eligible local delivery orders flow from your Shopify checkout into UniHop without your team re-entering each one. #### Why use it - **Tracking, Alerts, and Proof of Delivery** — Real-time driver location, status updates for your customer, and a delivery photo on every drop-off — so a "where is my order?" email has an answer before you have to go looking for one. - **Monitored, Not Just Dispatched** — A live dispatch team watches orders as they happen and steps in when something looks wrong, rather than leaving you to find out from an unhappy customer. Orders are accepted around the clock; dispatch monitoring runs 5 AM to midnight daily. - **Four Delivery Styles** — Standard, Hybrid, Special Handling, and Oversize — matched to what the order actually needs. Multi-stop routing is available with any vehicle type. [See how the styles compare](/pricing). - **Vehicles for Big and Bulky** — Sedan, SUV, pickup truck, cargo van, and box truck are all available, so oversize and awkward orders aren't a separate problem you have to solve somewhere else. - **Pricing Without a Subscription** — A base fee plus a per-mile rate, charged per delivery. No commission on order value, no subscription, no contract, no minimums. [See current rates](/pricing). - **Your Brand, Start to Finish** — Your customer sees your name on the tracking link and the delivery notifications. The delivery stays part of your experience instead of handing the relationship to a third-party app. #### Setup 1. **Confirm Zapiet Is the Right Fit** — Zapiet is usually a good fit when your Shopify checkout needs local delivery dates, delivery time windows, delivery zones, or store pickup rules. 2. **Create Your UniHop Account** — [Create a free UniHop business account](https://portal.unihop.app/register) and get approved for local business delivery. You'll need your UniHop Secret Code from the portal for the next step. 3. **Connect UniHop in Zapiet** — Zapiet maintains the step-by-step setup instructions for activating UniHop, adding your UniHop account details, choosing locations, and saving your delivery settings. 4. **Review Any Special Requirements** — If you need special pricing, alcohol or tobacco handling, oversize vehicles, custom delivery styles, or other account-specific behavior, contact UniHop before going live. 5. **Test Before Launch** — Create test orders with different pickup and delivery addresses so your team can confirm the handoff from Shopify to Zapiet to UniHop works as expected. #### Use cases - **Local Delivery Scheduling** — Let customers choose delivery dates and time windows in Shopify while UniHop handles the delivery after the order is created. - **Delivery Zone Rules** — Use Zapiet to manage which local customers can choose delivery based on the delivery rules configured in your Shopify store. - **Less Manual Dispatch** — Reduce the need to copy Shopify order details into another delivery system every time a local delivery order comes in. - **Store Pickup and Local Delivery Operations** — Keep pickup and local delivery options organized in Shopify while using UniHop for the delivery orders that need fulfillment. #### Requirements - Zapiet Pickup + Delivery on the Essential plan or higher - A US-based store location - An active UniHop business account - Your UniHop Secret Code from the UniHop portal - Delivery date and time picker enabled in Zapiet settings #### FAQs **What is UniHop?** UniHop is a delivery management service for local businesses — delivery plus a live operations team. Orders are accepted 24/7/365 across all 50 states, a dispatch team monitors deliveries as they happen, and your customers get tracking, status updates, and photo confirmation under your own brand. **How does UniHop pricing work?** UniHop charges a base fee plus a per-mile rate on each delivery — no commission on order value, no subscription, and no contract. What you pay depends on which of the four delivery styles fits the order and the vehicle it needs. [See current rates](https://unihop.app/pricing). **Which Zapiet plan do I need?** Zapiet's UniHop integration requires Zapiet Pickup + Delivery on the Essential plan or higher. Zapiet also requires your store to be located in the US and the delivery date/time picker to be enabled. **Where are Zapiet's setup instructions?** Zapiet keeps the exact UniHop setup steps in its own help center. Use [Zapiet's UniHop instructions](https://support.zapiet.com/en/articles/11099332-unihop) for the latest screens and settings, then contact UniHop if your setup needs special pricing, custom delivery behavior, or account-specific help. **What happens after Zapiet sends an order to UniHop?** Once the delivery is created in UniHop, it is tracked like other UniHop deliveries. Customers can receive SMS status updates, your team can check delivery history in the UniHop portal, and the dispatch team can help monitor the order. **Which express checkout methods are supported?** Zapiet's current UniHop guide notes that Shop Pay is the supported express checkout method for this flow. If Apple Pay or Google Pay are important to your checkout, talk with UniHop and Zapiet before launch. **What if I need to change an order after it is created?** Zapiet notes that updated Shopify orders are not automatically resent to UniHop. If a delivery needs to change after creation, update it in UniHop or contact UniHop support. **Can I use Zapiet + UniHop for alcohol, tobacco, oversize, or custom delivery needs?** Yes, but those setups should be reviewed before launch. Contact UniHop support for guidance on special pricing, restricted items, oversize vehicles, or custom delivery behavior. #### Setup Details For exact setup steps, use [Zapiet's official UniHop instructions](https://support.zapiet.com/en/articles/11099332-unihop). Zapiet maintains the current screens and settings for connecting UniHop inside its Shopify app. If your delivery program needs custom delivery styles, special handling, oversize vehicles, restricted-item handling, or checkout behavior beyond the standard setup, contact UniHop before launch so we can help configure the right workflow. New to UniHop? The [pricing page](/pricing) breaks down the four delivery styles and what each one costs, and the [industries page](/industries) covers how florists, caterers, bakeries, and meal-prep businesses typically use delivery. ### Shopify Flow Integration URL: https://unihop.app/integrations/shopify-flow Platform: Shopify Flow Automate Shopify Delivery Workflows with UniHop Use Shopify Flow with UniHop to reduce manual delivery entry, route eligible orders based on your business rules, and keep your fulfillment team focused on getting orders ready. #### Overview Shopify Flow can help automate parts of your fulfillment workflow, such as identifying eligible delivery orders, applying rules, and triggering the next step when an order is ready. UniHop can help you evaluate whether Flow is the right path for your Shopify plan and delivery process. #### Setup 1. **Review Your Order Flow** — We look at when orders become ready, how your team handles delivery windows, what should qualify for UniHop delivery, and where manual work is slowing the process down. 2. **Map the Automation Rules** — Flow can be useful when orders should be routed based on tags, products, locations, delivery timing, order value, or fulfillment status. 3. **Connect the Workflow to UniHop** — UniHop can help your team design a workflow that creates delivery requests at the right point in your fulfillment process. 4. **Test Before Launch** — We recommend testing with sample orders before turning on an automated Shopify delivery workflow for live customers. #### Use cases - **Higher Order Volume** — Reduce repetitive entry when your team is creating the same kinds of local delivery requests again and again. - **Rule-Based Delivery Routing** — Trigger delivery workflows based on products, order tags, locations, customer choices, or fulfillment milestones. - **Multi-Location Stores** — Build workflows around pickup location, delivery area, or which store is responsible for fulfillment. - **Operational Control** — Keep Shopify as your order source of truth while UniHop handles the delivery once the order is ready. #### Requirements - Your Shopify plan and store URL - The order event that should trigger a delivery request - Delivery zones, cutoff times, and delivery window rules - Whether orders should be sent automatically or reviewed by your team first - Any delivery styles, vehicle needs, or special handling requirements #### FAQs **Is Shopify Flow the same as Zapiet?** No. Zapiet is usually focused on pickup, local delivery scheduling, and checkout rules. Shopify Flow is an automation tool that can help trigger workflows based on order events and business rules. **Do I need Shopify Flow to use UniHop with Shopify?** No. You can start manually, use Zapiet, use Shopify Flow, or build a more custom workflow. The best option depends on order volume, checkout needs, and how your team prepares orders for pickup. **Can UniHop help us decide whether Flow is the right fit?** Yes. Share your current Shopify workflow and delivery goals, and our team can help determine whether Flow, Zapiet, manual entry, or a custom integration is the simplest path. #### When to Consider Flow Flow is most useful when your Shopify delivery process depends on rules that already live in Shopify, such as order tags, products, fulfillment status, locations, or customer choices. If the main need is checkout scheduling or delivery zones, Zapiet may be the simpler path. If the workflow depends on several systems outside Shopify, a custom automation may be a better fit. ### Cartwheel Integration URL: https://unihop.app/integrations/cartwheel Platform: Cartwheel Connect Cartwheel Workflows to UniHop Delivery UniHop can help businesses using Cartwheel or eCater-connected delivery workflows route orders into a monitored delivery operation with SMS updates, portal visibility, and dispatch support. #### Overview Cartwheel can be part of a broader ordering and delivery workflow for restaurants, caterers, and high-volume food businesses. UniHop can help evaluate how those orders should be handed off for delivery, especially when eCater or other order sources are involved. #### Setup 1. **Review Your Current Workflow** — We start by understanding where orders originate, how Cartwheel fits into your process, and when an order is ready for UniHop delivery. 2. **Identify the Right Handoff** — Depending on your setup, orders may be routed manually, through an automation, or through a more custom integration path. 3. **Match Delivery to the Order** — Catering, large food orders, and scheduled deliveries may need different handling than everyday local delivery. UniHop can help map the right delivery style to the work. 4. **Launch With Support** — Our team can help test the order handoff, confirm delivery expectations, and support your team as volume grows. #### Use cases - **eCater-Connected Orders** — Help route catering and large food orders into a delivery workflow that your team can monitor from pickup to drop-off. - **Catering and Group Orders** — Coordinate scheduled deliveries, larger order sizes, and delivery notes without relying on ad hoc manual dispatch. - **Restaurant Delivery Operations** — Use UniHop as the delivery fulfillment layer while keeping ordering and store operations in the systems your team already uses. - **Scaling Beyond Manual Entry** — Reduce repeated copy-paste work when order volume grows or when orders come from multiple channels. #### Requirements - Your Cartwheel setup and connected order sources - Whether eCater orders are part of the workflow - When orders are considered ready for pickup - Delivery area, timing needs, typical order size, and volume - Whether deliveries should be created manually or automatically #### FAQs **Does UniHop support eCater-connected workflows?** Yes, UniHop can help with delivery workflows where eCater orders are part of the process. Share your current Cartwheel and order-source setup so we can recommend the right handoff. **Is Cartwheel required to use UniHop for catering delivery?** No. UniHop can support catering delivery through manual requests, CSV upload, direct API integration, Shopify workflows, or other systems. The right option depends on your order flow and delivery volume. **Can UniHop handle larger scheduled food deliveries?** Yes. UniHop supports scheduled delivery and delivery styles that can be matched to larger or more sensitive orders. We can help choose the right setup based on order size, timing, and handling needs. #### What to Map First For Cartwheel or eCater-connected workflows, the most important questions are where the order starts, when it is ready for pickup, and whether delivery should be created manually or automatically. UniHop can help translate that order flow into a delivery handoff that gives your team visibility from pickup to drop-off. ### Bird Pickup & Delivery Integration URL: https://unihop.app/integrations/birdchime Platform: BirdChime Bird Pickup & Delivery Sets the Time. UniHop Gets It There. Your customer picks a delivery day and time slot at your Shopify checkout. When you mark the order out for delivery in Bird, a driver is dispatched, a live dispatch team monitors the order, and your customer gets tracking and photo confirmation. Nationwide, with no subscription. #### Overview UniHop is a delivery management service for local businesses: delivery plus a live operations team, with no marketplace between you and your customer. Orders are accepted 24/7/365 across all 50 states, and your brand stays on the tracking link and notifications your customer sees. Connected to Bird Pickup & Delivery, BirdChime's scheduling app for Shopify, local delivery orders move from your checkout into UniHop without anyone re-typing them. #### Why use it - **Tracking, Alerts, and Proof of Delivery** — Real-time driver location, status updates for your customer, and a photo at every drop-off. Bird stores the tracking link on the order and can email it to your customer automatically. - **Monitored, Not Just Dispatched** — A live dispatch team watches orders as they happen and steps in when something looks off, rather than leaving you to hear about it from an unhappy customer. Orders are accepted around the clock; dispatch monitoring runs 5 AM to midnight daily. - **Delivery Style Chosen in Bird** — Pick Standard for everyday orders or Special Handling for catering, florals, and fragile items, right in your Bird settings. A dedicated driver stays with Special Handling orders from pickup to drop-off. [See how the styles compare](/pricing). - **Vehicles Sized to the Order** — Sedan, SUV, van, and truck options are all available. Bird can step up to a larger vehicle automatically when an order crosses a weight threshold you set. - **Pricing Without a Subscription** — A base fee plus a per-mile rate, charged per delivery. No commission on order value, no subscription, no contract, no minimums. [See current rates](/pricing). - **Your Brand, Start to Finish** — Your customer sees your name on the tracking link and the delivery notifications. UniHop stays in the background. #### Setup 1. **Create Your UniHop Account and Add Billing** — [Create a free UniHop business account](https://portal.unihop.app/register), then add a payment method under Billing in the portal. Your API key is not accepted until billing is set up, so do this before anything else. 2. **Copy Your API Key** — Generate your API key in the UniHop portal. Each merchant connects with their own key, and UniHop bills you directly for deliveries. Bird has no rate settings of its own for UniHop. 3. **Connect UniHop in Bird** — In Bird, go to Settings, then Integrations, open UniHop, paste your key, and select Connect. Once the key is verified, the configuration options appear. 4. **Set Your Locations and Delivery Style** — Check the locations UniHop should serve and add a pickup contact name and phone number for each one. Choose a default vehicle size and delivery style, and decide whether Bird should mark orders fulfilled in Shopify and email tracking to customers. 5. **Mark an Order Out for Delivery** — That status change is what sends the order to UniHop. Run a couple of test orders with different addresses so your team can watch the handoff before you go live. #### Use cases - **Scheduled Local Delivery** — Customers choose a delivery day and time slot in Shopify, and UniHop handles the delivery once the order is marked out for delivery. - **Bakeries, Florists, and Caterers** — Set Special Handling as the default delivery style in Bird so time-sensitive and fragile orders get a dedicated driver from pickup to drop-off. - **Multi-Location Stores** — Turn UniHop on location by location, each with its own pickup contact, and keep the rest of your fulfillment unchanged. - **Less Manual Dispatch** — Stop copying Shopify order details into a separate delivery system every time a local order comes in. #### Requirements - A Shopify store using Bird by BirdChime with Local Delivery enabled - Delivery days and time slots configured in Bird - A US store location, or a location in one of UniHop's Canadian markets - An active UniHop business account with a payment method on file - Your UniHop API key from the portal - A pickup contact name and phone number for each location #### FAQs **What is UniHop?** UniHop is a delivery management service for local businesses: delivery plus a live operations team. Orders are accepted 24/7/365 across all 50 states, a dispatch team monitors deliveries as they happen, and your customers get tracking, status updates, and photo confirmation under your own brand. **How does UniHop pricing work?** UniHop charges a base fee plus a per-mile rate on each delivery, with no commission on order value, no subscription, and no contract. What you pay depends on the delivery style you choose in Bird and the vehicle the order needs. UniHop bills you directly, separate from the delivery rate you charge your customer. [See current rates](https://unihop.app/pricing). **When does Bird send an order to UniHop?** When you mark the order Out for delivery in Bird. That status change creates the delivery in UniHop, stores the tracking link on the order, and, if you have turned those options on, marks the order fulfilled in Shopify and emails tracking to your customer. Marking the same order out for delivery twice does not create a duplicate. **Can I change an order after it has been sent to UniHop?** Edits made in Shopify or Bird after dispatch do not sync to UniHop. Update the delivery in the UniHop portal, or cancel the order and dispatch it again. Cancelling the order in Shopify cancels the UniHop delivery, and a fee may apply once a driver has been assigned. See [the cancellation policy](https://help.unihop.app/en-us/article/what-is-the-cancellation-policy-1qmpjg9/). **Which delivery style should I choose in Bird?** Standard fits most everyday orders. Choose Special Handling for catering, florals, and fragile items so a dedicated driver stays with the order; BirdChime notes that those orders are otherwise handled as standard parcels. The Custom option requires setup with UniHop first, so [contact us](https://unihop.app/contact#quote-form) before selecting it. **Does UniHop work with Bird for stores outside the US?** UniHop covers all 50 US states and select Canadian markets. If your store is in Canada, confirm coverage for your city with UniHop before connecting so orders are not dispatched somewhere a driver cannot be assigned. **What happens if something goes wrong with a delivery?** The dispatch team monitors every delivery and contacts the driver directly if something seems off. Most issues get resolved with a quick check-in. For situations that need more, UniHop can dispatch a replacement driver at no additional cost, and provides refunds when something can't be made right. Bird also emails you if a delivery ultimately fails. #### Setup Details For exact setup steps, use [BirdChime's UniHop guide](https://help.birdchime.com/en/article/unihop-integration-same-day-last-mile-delivery-5ayt5b?utm_source=unihop&utm_medium=referral&utm_campaign=birdchime-integration). It covers the connection screen, location settings, vehicle size rules, failure notification emails, and how to disconnect. New to Bird? It is the pickup and delivery scheduling app from [BirdChime](https://birdchime.com?utm_source=unihop&utm_medium=referral&utm_campaign=birdchime-integration). Two things trip merchants up most often. Billing has to be set up in the UniHop portal before your API key will be accepted, and every location you enable needs a pickup phone number, because UniHop cannot dispatch a delivery without one. If your key still is not accepted, or you need help with the portal side of setup, see [How do I get my UniHop API key and connect a partner app?](https://help.unihop.app/en-us/article/how-do-i-get-my-unihop-api-key-and-connect-a-partner-app-b749rn/) in the UniHop help center. If your delivery program needs oversize vehicles, restricted-item handling, or a custom delivery style, contact UniHop before launch so we can configure it on your account. New to UniHop? The [pricing page](/pricing) breaks down the four delivery styles and what each one costs, and the [industries page](/industries) covers how florists, caterers, bakeries, and meal-prep businesses typically use delivery. ### Hailship Integration URL: https://unihop.app/integrations/hailship Platform: Hailship Hailship Quotes the Delivery. UniHop Carries It. Hailship shows live local delivery rates at your Shopify checkout and dispatches the order automatically. Add UniHop as a carrier and those orders get a driver, a live dispatch team watching the route, and tracking and photo proof for your customer. Nationwide, with vehicles from sedans to box trucks. #### Overview UniHop is a delivery management service for local businesses: delivery plus a live operations team, with no marketplace between you and your customer. Orders are accepted 24/7/365 across all 50 states, and your brand stays on the tracking link and notifications your customer sees. Added as a carrier in Hailship, UniHop quotes at checkout and takes orders straight from Shopify, including the oversize and special-handling orders that many same-day carriers turn down. #### Why use it - **Tracking, Alerts, and Proof of Delivery** — Real-time driver location, status updates for your customer, and a photo on every drop-off. Turn on photo or signature proof in Hailship's Delivery options and UniHop collects it on every order. - **Monitored, Not Just Dispatched** — A live dispatch team watches orders as they happen and steps in when something looks off, rather than leaving you to hear about it from an unhappy customer. Orders are accepted around the clock; dispatch monitoring runs 5 AM to midnight daily. - **Vehicles Sized From Your Products** — Hailship reads the dimensions and weight on your Shopify products and quotes the right vehicle, so a sofa is priced as a van rather than a sedan. Sedan, SUV, pickup truck, cargo van, and box truck are all available. - **Four Delivery Styles** — Standard, Hybrid, Special Handling, and Oversize, matched to what the order needs. Hailship flags anything larger than a pickup truck for special handling automatically. [See how the styles compare](/pricing). - **Pricing Without a Subscription** — A base fee plus a per-mile rate, charged per delivery. No commission on order value, no subscription, no contract, no minimums. [See current rates](/pricing). - **Your Brand, Start to Finish** — Your customer sees your name on the tracking link and the delivery notifications. UniHop stays in the background. #### Setup 1. **Create Your UniHop Account and Add Billing** — [Create a free UniHop business account](https://portal.unihop.app/register), then add a payment method at [portal.unihop.app/billing](https://portal.unihop.app/billing). Until you do, the account stays pending and the key is not accepted, even though the portal already shows it. 2. **Copy Your API Key** — Find your API key in the UniHop portal. Each merchant uses their own key, and UniHop bills you directly for deliveries. If you ever regenerate the key, the old one stops working immediately, so paste the new one into Hailship right away. 3. **Connect UniHop in Hailship** — Go to Carriers in Hailship, click Connect on UniHop, paste your key, and click Save. 4. **Assign Pickup Origins and Test** — UniHop only quotes from the locations you assign to it. Assign your pickup origins, then run Hailship's connection test with a delivery postcode different from your pickup address. 5. **Check Product Dimensions and Set Your Markup** — Add dimensions and weight to your Shopify products so Hailship can pick the right vehicle. Without them, UniHop assumes a small parcel. Then set your markup to absorb or pass on the delivery cost. #### Use cases - **Live Delivery Rates at Checkout** — Show customers a real delivery price and time slot while they check out, then let Hailship dispatch the order to UniHop without manual entry. - **Furniture, Appliances, and Bulky Goods** — Hailship sizes the vehicle from your product data and flags oversize orders for special handling, so big items get a van or truck instead of a declined order. - **Catering, Floral, and Fragile Orders** — Special Handling puts a dedicated driver on the order from pickup to drop-off, with photo or signature proof if you want it. - **Multi-Carrier Stores** — Keep your other carriers in Hailship for what they do well, and route the orders they decline, or the ones that need a team watching them, to UniHop. #### Requirements - A Shopify store with the Hailship app installed - A US store location, or a location in one of UniHop's Canadian markets - An active UniHop business account with a payment method on file - Your UniHop API key from the portal - Pickup origins assigned to UniHop in Hailship - Dimensions and weight on your Shopify products, if you ship bulky items #### FAQs **What is UniHop?** UniHop is a delivery management service for local businesses: delivery plus a live operations team. Orders are accepted 24/7/365 across all 50 states, a dispatch team monitors deliveries as they happen, and your customers get tracking, status updates, and photo confirmation under your own brand. **How does UniHop pricing work?** UniHop charges a base fee plus a per-mile rate on each delivery, with no commission on order value, no subscription, and no contract. What you pay depends on the delivery style and the vehicle the order needs. UniHop bills you directly, and Hailship lets you set a markup on what your customer sees. [See current rates](https://unihop.app/pricing). **How does Hailship choose the vehicle for a UniHop delivery?** From the dimensions and weight on your Shopify products. Hailship quotes the smallest vehicle that fits the order, from sedan up to box truck, and flags anything larger than a pickup truck for special handling. If a product has no dimensions or weight, UniHop assumes a small parcel. **Can UniHop handle furniture and other oversize orders through Hailship?** Yes. UniHop's Oversize delivery style covers SUVs, pickup trucks, cargo vans, and box trucks, and Hailship passes the size along automatically when your products carry dimensions and weight. That makes the pairing a good fit for furniture, appliances, and other bulky goods. **Does UniHop provide proof of delivery through Hailship?** Every UniHop delivery includes a photo at drop-off. In Hailship, you can also turn on photo or signature proof in the Delivery options card on the UniHop carrier page, and Hailship requests it on every delivery it sends. **What happens if something goes wrong with a delivery?** The dispatch team monitors every delivery and contacts the driver directly if something seems off. Most issues get resolved with a quick check-in. For situations that need more, UniHop can dispatch a replacement driver at no additional cost, and provides refunds when something can't be made right. #### Setup Details For exact setup steps, use [Hailship's UniHop carrier guide](https://docs.hailship.app/carriers/unihop/?utm_source=unihop&utm_medium=referral&utm_campaign=hailship-integration). It covers billing, the API key, connecting the carrier, and the pickup origin, test, and markup steps that follow. Not on Hailship yet? It is available on the [Shopify App Store](https://apps.shopify.com/hailship?utm_source=unihop&utm_medium=referral&utm_campaign=hailship-integration), and [hailship.app](https://hailship.app?utm_source=unihop&utm_medium=referral&utm_campaign=hailship-integration) has the full feature list. The one step people skip is billing. Add a payment method in the UniHop portal before pasting your key into Hailship, or the key will not be accepted even though the portal displays it. If your key still is not accepted, or you need help with the portal side of setup, see [How do I get my UniHop API key and connect a partner app?](https://help.unihop.app/en-us/article/how-do-i-get-my-unihop-api-key-and-connect-a-partner-app-b749rn/) in the UniHop help center. If your delivery program needs restricted-item handling, a custom delivery style, or account-specific behavior beyond the standard setup, contact UniHop before launch so we can configure it on your account. New to UniHop? The [pricing page](/pricing) breaks down the four delivery styles and what each one costs, and the [industries page](/industries) covers how furniture, floral, catering, and bakery businesses typically use delivery. ### UniHop API URL: https://unihop.app/integrations/api Platform: API Automate Delivery From Your POS, App, or Order System The UniHop API helps businesses send delivery orders to UniHop from the systems they already use, reducing manual entry for higher-volume delivery operations. #### Overview The UniHop API is best for businesses and platforms that want delivery to happen automatically from a POS, order management system, ecommerce site, internal app, or custom workflow. Instead of manually entering orders or uploading CSVs, your system can create delivery requests and receive status updates from UniHop. #### Setup 1. **Identify the Source System** — Tell us where orders live today: your POS, ecommerce platform, order management system, internal tool, or another operational system. 2. **Define the Delivery Rules** — Decide which orders should become UniHop deliveries, when they should be sent, which delivery style they need, and what information your team wants back after pickup and drop-off. 3. **Review the Developer Docs** — Your technical team can use docs.unihop.app for endpoint details, authentication, sample payloads, webhook behavior, and implementation examples. 4. **Test Before Going Live** — UniHop can help review the integration plan and testing approach before live delivery volume starts flowing through the API. #### Use cases - **POS and Order Management Integrations** — Send eligible delivery orders to UniHop automatically when they are created, paid, fulfilled, tagged, or marked ready in your source system. - **High-Volume Delivery Operations** — Reduce manual entry and CSV uploads when your team is sending many orders to UniHop each day or across multiple locations. - **Custom Checkout and Quote Flows** — Show delivery pricing or availability inside your own customer experience when your business needs more control than an off-the-shelf integration provides. - **Delivery Status Visibility** — Receive delivery status events so your internal systems can stay aligned with what is happening in UniHop. #### Requirements - The POS, OMS, ecommerce, or internal system you want to connect - The order event that should create a UniHop delivery - Delivery styles, timing rules, pickup locations, and service areas - Whether your team needs quotes, order creation, cancellation, status updates, or webhooks - A technical contact who can review docs.unihop.app with our team #### FAQs **What systems can connect to the UniHop API?** The API can support integrations with POS systems, order management systems, ecommerce platforms, internal tools, and custom applications, as long as the system can send the right order details to UniHop. **When is the API better than manual entry?** API integration is usually worth considering when order volume is high, orders come from multiple locations, or your team is spending too much time manually entering deliveries or uploading CSV files. **How do I get API access?** New businesses can contact UniHop through the sales form. Existing customers can use live chat or support to ask about API access and the best integration path for their account. **Where are the technical details?** Full API details are available at [docs.unihop.app](https://docs.unihop.app), including endpoints, authentication, request examples, response formats, and webhook guidance. **Can the API support delivery quotes and multiple delivery styles?** Yes. The API can support delivery quotes, order creation, order status, cancellation, webhooks, and UniHop delivery styles. The exact workflow should be planned around your system, order rules, and customer experience. #### Next Steps for API Planning Developers can find implementation details at [docs.unihop.app](https://docs.unihop.app). New businesses can [contact UniHop](/contact#quote-form) to discuss the right integration path. Existing customers can also use live chat or support for API access questions. Before scoping an API integration, it helps to identify the system that owns the order, the moment a delivery should be created, and what delivery updates your team wants back after pickup and drop-off. --- ## Comparisons ### UniHop vs DoorDash URL: https://unihop.app/vs/unihop-vs-doordash UniHop vs DoorDash: Which Fits Your Delivery Model? DoorDash is built around marketplace demand and platform-based delivery workflows. UniHop is built for businesses that want delivery attached to their own operation with live order monitoring. | Feature | UniHop | DoorDash | | --- | --- | --- | | Pricing model | Managed delivery for your business | Marketplace and platform delivery tools | | Commission on order value | None. Base fee plus per-mile rate — no percentage taken from your order total. | 15% (Basic plan), 25% (Plus plan), or 30% (Premier plan) on Marketplace orders. DoorDash Drive uses per-delivery fees, not commission. | | Customer relationship | Your business keeps the direct relationship | Often shaped by the platform's customer flow | | Branding on delivery touchpoints | Your brand on tracking and status updates | Varies by platform and product | | Live order monitoring | Live order monitoring and support from pickup to delivery | Primarily platform-driven workflow | | Delivery styles | Standard, Hybrid, Special Handling, and Oversize | Varies by platform offer | | Best fit | Businesses that want white-label delivery with more visibility after pickup | Businesses prioritizing a consumer platform workflow | #### FAQs **Is UniHop a marketplace like DoorDash?** No. UniHop is not a consumer marketplace. It is a delivery management service for businesses that want delivery attached to their own brand and workflow with more visibility after pickup. **When is UniHop a better fit than DoorDash?** UniHop is usually the better fit when you want a brand-forward delivery experience, more visibility after pickup, and a workflow that supports your own customer relationship. **Does UniHop offer multiple delivery styles?** Yes. UniHop supports Standard, Hybrid, Special Handling, and Oversize delivery styles, plus multi-stop routes with any vehicle type, depending on the job. **How much does UniHop cost?** UniHop uses a base fee plus per-mile pricing. Exact cost depends on the delivery style, route, and region. [See our pricing](https://unihop.app/pricing) for the current structure. #### What is DoorDash built for? DoorDash is best understood as marketplace and platform delivery tools. That can make sense for some merchants, especially when the goal is to participate in a platform-led customer journey rather than own the delivery experience end to end. #### How is UniHop different? UniHop is built for businesses that want delivery to feel like part of their own operation. The customer relationship stays with your business, the delivery experience stays branded to your business, and live order monitoring helps keep orders visible after pickup. Businesses can use UniHop to replace a marketplace workflow, supplement in-house drivers, or launch delivery without building a larger team. #### When should a business choose UniHop instead? UniHop is the better fit when you want more control over branding, more visibility after pickup, and more flexibility in how orders are handled. That includes everyday local delivery, higher-touch Special Handling, multi-stop routes, and oversize jobs. If the goal is operational control rather than marketplace exposure, UniHop is usually the more direct answer. ### UniHop vs Favor URL: https://unihop.app/vs/unihop-vs-favor UniHop vs Favor: Which Fits Your Delivery Model? Favor is an on-demand consumer delivery platform. UniHop is a delivery option for businesses that want delivery to feel like part of their own operation with live order monitoring. | Feature | UniHop | Favor | | --- | --- | --- | | Pricing model | Managed delivery for your business | Consumer on-demand delivery platform | | Commission on order value | None. Base fee plus per-mile rate — no percentage taken from your order total. | Approximately 15–20% commission on Marketplace orders. Favor Fleet (white-label delivery) uses a flat fee per order instead. | | Customer relationship | Your business keeps the direct relationship | Often shaped by the platform's customer flow | | Branding on delivery touchpoints | Your brand on tracking and status updates | Varies by platform and product | | Live order monitoring | Live order monitoring and support from pickup to delivery | Primarily platform-driven workflow | | Delivery styles | Standard, Hybrid, Special Handling, and Oversize | Varies by platform offer | | Best fit | Businesses that want white-label delivery with more visibility after pickup | Businesses prioritizing a consumer platform workflow | #### FAQs **Is UniHop a marketplace like Favor?** No. UniHop is not a consumer marketplace. It is a delivery management service for businesses that want delivery attached to their own brand and workflow with more visibility after pickup. **When is UniHop a better fit than Favor?** UniHop is usually the better fit when you want a brand-forward delivery experience, more visibility after pickup, and a workflow that supports your own customer relationship. **Does UniHop offer multiple delivery styles?** Yes. UniHop supports Standard, Hybrid, Special Handling, and Oversize delivery styles, plus multi-stop routes with any vehicle type, depending on the job. **How much does UniHop cost?** UniHop uses a base fee plus per-mile pricing. Exact cost depends on the delivery style, route, and region. [See our pricing](https://unihop.app/pricing) for the current structure. #### What is Favor built for? Favor is best understood as consumer on-demand delivery platform. That can make sense for some merchants, especially when the goal is to participate in a platform-led customer journey rather than own the delivery experience end to end. #### How is UniHop different? UniHop is built for businesses that want delivery to feel like part of their own operation. The customer relationship stays with your business, the delivery experience stays branded to your business, and live order monitoring helps keep orders visible after pickup. Businesses can use UniHop to replace a marketplace workflow, supplement in-house drivers, or launch delivery without building a larger team. #### When should a business choose UniHop instead? UniHop is the better fit when you want more control over branding, more visibility after pickup, and more flexibility in how orders are handled. That includes everyday local delivery, higher-touch Special Handling, multi-stop routes, and oversize jobs. If the goal is operational control rather than marketplace exposure, UniHop is usually the more direct answer. ### UniHop vs GoPuff URL: https://unihop.app/vs/unihop-vs-gopuff UniHop vs GoPuff: Which Fits Your Delivery Model? GoPuff is a consumer retail platform with its own inventory model. UniHop is a delivery-management layer for businesses that want to move their own orders. | Feature | UniHop | GoPuff | | --- | --- | --- | | Pricing model | Per-delivery base fee plus per-mile rate. No commission on order value. | Consumer retail platform with owned inventory | | Customer relationship | Your business keeps the direct relationship | Often shaped by the platform's customer flow | | Branding on delivery touchpoints | Your brand on tracking and status updates | Varies by platform and product | | Live order monitoring | Live order monitoring and support from pickup to delivery | Primarily platform-driven workflow | | Delivery styles | Standard, Hybrid, Special Handling, and Oversize | Varies by platform offer | | Best fit | Businesses that want white-label delivery with more visibility after pickup | Businesses prioritizing a consumer platform workflow | #### FAQs **Is UniHop a marketplace like GoPuff?** No. UniHop is not a consumer marketplace. It is a delivery management service for businesses that want delivery attached to their own brand and workflow with more visibility after pickup. **When is UniHop a better fit than GoPuff?** UniHop is usually the better fit when you want a brand-forward delivery experience, more visibility after pickup, and a workflow that supports your own customer relationship. **Does UniHop offer multiple delivery styles?** Yes. UniHop supports Standard, Hybrid, Special Handling, and Oversize delivery styles, plus multi-stop routes with any vehicle type, depending on the job. **How much does UniHop cost?** UniHop uses a base fee plus per-mile pricing. Exact cost depends on the delivery style, route, and region. [See our pricing](https://unihop.app/pricing) for the current structure. #### What is GoPuff built for? GoPuff is best understood as consumer retail platform with owned inventory. That can make sense for some merchants, especially when the goal is to participate in a platform-led customer journey rather than own the delivery experience end to end. #### How is UniHop different? UniHop is built for businesses that want delivery to feel like part of their own operation. The customer relationship stays with your business, the delivery experience stays branded to your business, and live order monitoring helps keep orders visible after pickup. Businesses can use UniHop to replace a marketplace workflow, supplement in-house drivers, or launch delivery without building a larger team. #### When should a business choose UniHop instead? UniHop is the better fit when you want more control over branding, more visibility after pickup, and more flexibility in how orders are handled. That includes everyday local delivery, higher-touch Special Handling, multi-stop routes, and oversize jobs. If the goal is operational control rather than marketplace exposure, UniHop is usually the more direct answer. ### UniHop vs Grubhub URL: https://unihop.app/vs/unihop-vs-grubhub UniHop vs Grubhub: Which Fits Your Delivery Model? Grubhub is a consumer ordering marketplace. UniHop is a delivery partner for businesses that want delivery to sit under their own brand with live order monitoring. | Feature | UniHop | Grubhub | | --- | --- | --- | | Pricing model | Managed delivery for your business | Consumer marketplace for restaurant ordering | | Commission on order value | None. Base fee plus per-mile rate — no percentage taken from your order total. | 15–30% per order depending on plan, plus a separate delivery fee if using Grubhub's driver network. | | Customer relationship | Your business keeps the direct relationship | Often shaped by the platform's customer flow | | Branding on delivery touchpoints | Your brand on tracking and status updates | Varies by platform and product | | Live order monitoring | Live order monitoring and support from pickup to delivery | Primarily platform-driven workflow | | Delivery styles | Standard, Hybrid, Special Handling, and Oversize | Varies by platform offer | | Best fit | Businesses that want white-label delivery with more visibility after pickup | Businesses prioritizing a consumer platform workflow | #### FAQs **Is UniHop a marketplace like Grubhub?** No. UniHop is not a consumer marketplace. It is a delivery management service for businesses that want delivery attached to their own brand and workflow with more visibility after pickup. **When is UniHop a better fit than Grubhub?** UniHop is usually the better fit when you want a brand-forward delivery experience, more visibility after pickup, and a workflow that supports your own customer relationship. **Does UniHop offer multiple delivery styles?** Yes. UniHop supports Standard, Hybrid, Special Handling, and Oversize delivery styles, plus multi-stop routes with any vehicle type, depending on the job. **How much does UniHop cost?** UniHop uses a base fee plus per-mile pricing. Exact cost depends on the delivery style, route, and region. [See our pricing](https://unihop.app/pricing) for the current structure. #### What is Grubhub built for? Grubhub is best understood as consumer marketplace for restaurant ordering. That can make sense for some merchants, especially when the goal is to participate in a platform-led customer journey rather than own the delivery experience end to end. #### How is UniHop different? UniHop is built for businesses that want delivery to feel like part of their own operation. The customer relationship stays with your business, the delivery experience stays branded to your business, and live order monitoring helps keep orders visible after pickup. Businesses can use UniHop to replace a marketplace workflow, supplement in-house drivers, or launch delivery without building a larger team. #### When should a business choose UniHop instead? UniHop is the better fit when you want more control over branding, more visibility after pickup, and more flexibility in how orders are handled. That includes everyday local delivery, higher-touch Special Handling, multi-stop routes, and oversize jobs. If the goal is operational control rather than marketplace exposure, UniHop is usually the more direct answer. ### UniHop vs Instacart URL: https://unihop.app/vs/unihop-vs-instacart UniHop vs Instacart: Which Fits Your Delivery Model? Instacart is built around consumer marketplace shopping. UniHop is built for businesses that want local delivery support under their own brand and workflow. | Feature | UniHop | Instacart | | --- | --- | --- | | Pricing model | Per-delivery base fee plus per-mile rate. No commission on order value. | Retailer pricing is negotiated through direct partnership agreements. Consumer orders also carry service fees and item markups on top of subscription costs. Fee structure is not publicly itemized. | | Customer relationship | Your business keeps the direct relationship | Often shaped by the platform's customer flow | | Branding on delivery touchpoints | Your brand on tracking and status updates | Varies by platform and product | | Live order monitoring | Live order monitoring and support from pickup to delivery | Primarily platform-driven workflow | | Delivery styles | Standard, Hybrid, Special Handling, and Oversize | Varies by platform offer | | Best fit | Businesses that want white-label delivery with more visibility after pickup | Businesses prioritizing a consumer platform workflow | #### FAQs **Is UniHop a marketplace like Instacart?** No. UniHop is not a consumer marketplace. It is a delivery management service for businesses that want delivery attached to their own brand and workflow with more visibility after pickup. **When is UniHop a better fit than Instacart?** UniHop is usually the better fit when you want a brand-forward delivery experience, more visibility after pickup, and a workflow that supports your own customer relationship. **Does UniHop offer multiple delivery styles?** Yes. UniHop supports Standard, Hybrid, Special Handling, and Oversize delivery styles, plus multi-stop routes with any vehicle type, depending on the job. **How much does UniHop cost?** UniHop uses a base fee plus per-mile pricing. Exact cost depends on the delivery style, route, and region. [See our pricing](https://unihop.app/pricing) for the current structure. #### What is Instacart built for? Instacart is best understood as consumer marketplace for store and grocery shopping. That can make sense for some merchants, especially when the goal is to participate in a platform-led customer journey rather than own the delivery experience end to end. #### How is UniHop different? UniHop is built for businesses that want delivery to feel like part of their own operation. The customer relationship stays with your business, the delivery experience stays branded to your business, and live order monitoring helps keep orders visible after pickup. Businesses can use UniHop to replace a marketplace workflow, supplement in-house drivers, or launch delivery without building a larger team. #### When should a business choose UniHop instead? UniHop is the better fit when you want more control over branding, more visibility after pickup, and more flexibility in how orders are handled. That includes everyday local delivery, higher-touch Special Handling, multi-stop routes, and oversize jobs. If the goal is operational control rather than marketplace exposure, UniHop is usually the more direct answer. ### UniHop vs Postmates URL: https://unihop.app/vs/unihop-vs-postmates UniHop vs Postmates: Which Fits Your Delivery Model? Postmates is designed around consumer-facing, app-led ordering. UniHop is designed for businesses that need managed delivery without giving up the customer relationship. | Feature | UniHop | Postmates | | --- | --- | --- | | Pricing model | Managed delivery for your business | Consumer on-demand delivery platform | | Commission on order value | None. Base fee plus per-mile rate — no percentage taken from your order total. | 15–30% per order, using the same tiered commission structure as Uber Eats. Postmates now runs on Uber's infrastructure. | | Customer relationship | Your business keeps the direct relationship | Often shaped by the platform's customer flow | | Branding on delivery touchpoints | Your brand on tracking and status updates | Varies by platform and product | | Live order monitoring | Live order monitoring and support from pickup to delivery | Primarily platform-driven workflow | | Delivery styles | Standard, Hybrid, Special Handling, and Oversize | Varies by platform offer | | Best fit | Businesses that want white-label delivery with more visibility after pickup | Businesses prioritizing a consumer platform workflow | #### FAQs **Is UniHop a marketplace like Postmates?** No. UniHop is not a consumer marketplace. It is a delivery management service for businesses that want delivery attached to their own brand and workflow with more visibility after pickup. **When is UniHop a better fit than Postmates?** UniHop is usually the better fit when you want a brand-forward delivery experience, more visibility after pickup, and a workflow that supports your own customer relationship. **Does UniHop offer multiple delivery styles?** Yes. UniHop supports Standard, Hybrid, Special Handling, and Oversize delivery styles, plus multi-stop routes with any vehicle type, depending on the job. **How much does UniHop cost?** UniHop uses a base fee plus per-mile pricing. Exact cost depends on the delivery style, route, and region. [See our pricing](https://unihop.app/pricing) for the current structure. #### What is Postmates built for? Postmates is best understood as consumer on-demand delivery platform. That can make sense for some merchants, especially when the goal is to participate in a platform-led customer journey rather than own the delivery experience end to end. #### How is UniHop different? UniHop is built for businesses that want delivery to feel like part of their own operation. The customer relationship stays with your business, the delivery experience stays branded to your business, and live order monitoring helps keep orders visible after pickup. Businesses can use UniHop to replace a marketplace workflow, supplement in-house drivers, or launch delivery without building a larger team. #### When should a business choose UniHop instead? UniHop is the better fit when you want more control over branding, more visibility after pickup, and more flexibility in how orders are handled. That includes everyday local delivery, higher-touch Special Handling, multi-stop routes, and oversize jobs. If the goal is operational control rather than marketplace exposure, UniHop is usually the more direct answer. ### UniHop vs Shipt URL: https://unihop.app/vs/unihop-vs-shipt UniHop vs Shipt: Which Fits Your Delivery Model? Shipt is centered on consumer shopping and delivery. UniHop is a delivery layer for businesses that want a brand-forward experience, multiple delivery styles, and live order monitoring. | Feature | UniHop | Shipt | | --- | --- | --- | | Pricing model | Per-delivery base fee plus per-mile rate. No commission on order value. | Consumer membership and delivery platform | | Customer relationship | Your business keeps the direct relationship | Often shaped by the platform's customer flow | | Branding on delivery touchpoints | Your brand on tracking and status updates | Varies by platform and product | | Live order monitoring | Live order monitoring and support from pickup to delivery | Primarily platform-driven workflow | | Delivery styles | Standard, Hybrid, Special Handling, and Oversize | Varies by platform offer | | Best fit | Businesses that want white-label delivery with more visibility after pickup | Businesses prioritizing a consumer platform workflow | #### FAQs **Is UniHop a marketplace like Shipt?** No. UniHop is not a consumer marketplace. It is a delivery management service for businesses that want delivery attached to their own brand and workflow with more visibility after pickup. **When is UniHop a better fit than Shipt?** UniHop is usually the better fit when you want a brand-forward delivery experience, more visibility after pickup, and a workflow that supports your own customer relationship. **Does UniHop offer multiple delivery styles?** Yes. UniHop supports Standard, Hybrid, Special Handling, and Oversize delivery styles, plus multi-stop routes with any vehicle type, depending on the job. **How much does UniHop cost?** UniHop uses a base fee plus per-mile pricing. Exact cost depends on the delivery style, route, and region. [See our pricing](https://unihop.app/pricing) for the current structure. #### What is Shipt built for? Shipt is best understood as consumer membership and delivery platform. That can make sense for some merchants, especially when the goal is to participate in a platform-led customer journey rather than own the delivery experience end to end. #### How is UniHop different? UniHop is built for businesses that want delivery to feel like part of their own operation. The customer relationship stays with your business, the delivery experience stays branded to your business, and live order monitoring helps keep orders visible after pickup. Businesses can use UniHop to replace a marketplace workflow, supplement in-house drivers, or launch delivery without building a larger team. #### When should a business choose UniHop instead? UniHop is the better fit when you want more control over branding, more visibility after pickup, and more flexibility in how orders are handled. That includes everyday local delivery, higher-touch Special Handling, multi-stop routes, and oversize jobs. If the goal is operational control rather than marketplace exposure, UniHop is usually the more direct answer. ### UniHop vs TaskRabbit URL: https://unihop.app/vs/unihop-vs-taskrabbit UniHop vs TaskRabbit: Which Fits Your Delivery Model? TaskRabbit is a task marketplace. UniHop is a delivery-management service for businesses that want a repeatable workflow with live order monitoring. | Feature | UniHop | TaskRabbit | | --- | --- | --- | | Pricing model | Per-delivery base fee plus per-mile rate. No commission on order value. | Task marketplace for local help and errands | | Customer relationship | Your business keeps the direct relationship | Often shaped by the platform's customer flow | | Branding on delivery touchpoints | Your brand on tracking and status updates | Varies by platform and product | | Live order monitoring | Live order monitoring and support from pickup to delivery | Primarily platform-driven workflow | | Delivery styles | Standard, Hybrid, Special Handling, and Oversize | Varies by platform offer | | Best fit | Businesses that want white-label delivery with more visibility after pickup | Businesses prioritizing a consumer platform workflow | #### FAQs **Is UniHop a marketplace like TaskRabbit?** No. UniHop is not a consumer marketplace. It is a delivery management service for businesses that want delivery attached to their own brand and workflow with more visibility after pickup. **When is UniHop a better fit than TaskRabbit?** UniHop is usually the better fit when you want a brand-forward delivery experience, more visibility after pickup, and a workflow that supports your own customer relationship. **Does UniHop offer multiple delivery styles?** Yes. UniHop supports Standard, Hybrid, Special Handling, and Oversize delivery styles, plus multi-stop routes with any vehicle type, depending on the job. **How much does UniHop cost?** UniHop uses a base fee plus per-mile pricing. Exact cost depends on the delivery style, route, and region. [See our pricing](https://unihop.app/pricing) for the current structure. #### What is TaskRabbit built for? TaskRabbit is best understood as task marketplace for local help and errands. That can make sense for some merchants, especially when the goal is to participate in a platform-led customer journey rather than own the delivery experience end to end. #### How is UniHop different? UniHop is built for businesses that want delivery to feel like part of their own operation. The customer relationship stays with your business, the delivery experience stays branded to your business, and live order monitoring helps keep orders visible after pickup. Businesses can use UniHop to replace a marketplace workflow, supplement in-house drivers, or launch delivery without building a larger team. #### When should a business choose UniHop instead? UniHop is the better fit when you want more control over branding, more visibility after pickup, and more flexibility in how orders are handled. That includes everyday local delivery, higher-touch Special Handling, multi-stop routes, and oversize jobs. If the goal is operational control rather than marketplace exposure, UniHop is usually the more direct answer. ### UniHop vs Uber Eats URL: https://unihop.app/vs/unihop-vs-uber-eats UniHop vs Uber Eats: Which Fits Your Delivery Model? Uber Eats is built around consumer demand and platform-led ordering. UniHop is built for businesses that want managed delivery under their own brand. | Feature | UniHop | Uber Eats | | --- | --- | --- | | Pricing model | Managed delivery for your business | Consumer marketplace and platform delivery tools | | Commission on order value | None. Base fee plus per-mile rate — no percentage taken from your order total. | 20% (Lite), 25% (Plus), or 30% (Premium) on Marketplace orders as of March 2026. Uber Direct uses per-delivery fees, not commission. | | Customer relationship | Your business keeps the direct relationship | Often shaped by the platform's customer flow | | Branding on delivery touchpoints | Your brand on tracking and status updates | Varies by platform and product | | Live order monitoring | Live order monitoring and support from pickup to delivery | Primarily platform-driven workflow | | Delivery styles | Standard, Hybrid, Special Handling, and Oversize | Varies by platform offer | | Best fit | Businesses that want white-label delivery with more visibility after pickup | Businesses prioritizing a consumer platform workflow | #### FAQs **Is UniHop a marketplace like Uber Eats?** No. UniHop is not a consumer marketplace. It is a delivery management service for businesses that want delivery attached to their own brand and workflow with more visibility after pickup. **When is UniHop a better fit than Uber Eats?** UniHop is usually the better fit when you want a brand-forward delivery experience, more visibility after pickup, and a workflow that supports your own customer relationship. **Does UniHop offer multiple delivery styles?** Yes. UniHop supports Standard, Hybrid, Special Handling, and Oversize delivery styles, plus multi-stop routes with any vehicle type, depending on the job. **How much does UniHop cost?** UniHop uses a base fee plus per-mile pricing. Exact cost depends on the delivery style, route, and region. [See our pricing](https://unihop.app/pricing) for the current structure. #### What is Uber Eats built for? Uber Eats is best understood as consumer marketplace and platform delivery tools. That can make sense for some merchants, especially when the goal is to participate in a platform-led customer journey rather than own the delivery experience end to end. #### How is UniHop different? UniHop is built for businesses that want delivery to feel like part of their own operation. The customer relationship stays with your business, the delivery experience stays branded to your business, and live order monitoring helps keep orders visible after pickup. Businesses can use UniHop to replace a marketplace workflow, supplement in-house drivers, or launch delivery without building a larger team. #### When should a business choose UniHop instead? UniHop is the better fit when you want more control over branding, more visibility after pickup, and more flexibility in how orders are handled. That includes everyday local delivery, higher-touch Special Handling, multi-stop routes, and oversize jobs. If the goal is operational control rather than marketplace exposure, UniHop is usually the more direct answer. --- ## Resources ### The Multi-Location Local SEO Role Map URL: https://unihop.app/resources/multi-location-local-seo-role-map Type: lead-magnet The free role map that shows exactly who should own profiles, pages, reviews, and reporting across every location. **Who it's for:** Franchises with 5+ locations, Multi-location retailers, Regional service businesses, Marketing teams managing local visibility, Agencies supporting multi-location clients #### What's inside - **The 8 Local SEO Roles** — Every responsibility assigned — even if one person wears multiple hats - **Ready-to-Use RACI Matrix** — Clear ownership for GBP updates, reviews, pages, and reporting - **30-Day Implementation Plan** — Week-by-week roadmap to install your local SEO operating rhythm - **Branch Scorecard Template** — Track the metrics that matter by location - **Profile & Page Checklists** — Nothing slips through the cracks ### Delivery Cost Estimator URL: https://unihop.app/resources/delivery-cost-estimator Type: calculator Get a quick estimate of your weekly delivery costs based on your volume, distance, and delivery style. #### How it works Select your weekly delivery volume, average distance, and preferred delivery style to see an estimated cost range. This gives you a starting point for budgeting before you talk to our team. ##### What affects your delivery cost - **Weekly volume** — Higher volume can unlock better per-delivery rates - **Average distance** — Longer deliveries cost more, priced per mile - **Delivery style** — Standard, Hybrid, Special Handling, and Oversize each have different pricing #### Our delivery styles - **Standard** — Best available driver for pickup and delivery - **Hybrid** — Dedicated pickup with network delivery - **Special Handling** — Dedicated professional driver per order - **Oversize** — Vehicle-dependent for large or bulky items #### Beyond the estimate This tool gives you ballpark numbers based on typical rates. Your actual pricing may vary by route, market, and delivery style. For exact pricing, talk to our team or create a free account to see live quotes. ### In-House vs UniHop Calculator URL: https://unihop.app/resources/in-house-vs-unihop-calculator Type: calculator See the true cost of running your own delivery operation compared to UniHop. #### The hidden costs of in-house delivery Running your own delivery team sounds straightforward until you add up all the costs. Driver wages are just the start — you also pay for vehicles, insurance, management time, and the headaches that come with scheduling and turnover. ##### What in-house really costs - **Driver wages** — Hourly pay, overtime, benefits - **Vehicle costs** — Purchase/lease, fuel, maintenance, depreciation - **Insurance** — Commercial auto, liability, workers comp - **Management time** — Scheduling, dispatch, performance tracking - **Turnover** — Recruiting, training, lost productivity ##### What most businesses miss The calculator above factors in industry averages for vehicle costs, insurance, and fuel. But the real hidden cost is your time — hours spent managing drivers instead of growing your business. #### Why outsourcing makes sense With UniHop, you pay only for deliveries that actually happen. No idle time, no vehicle headaches, no insurance paperwork. And our dispatch team handles the monitoring so you don't have to. ##### What you get with UniHop - **Pay only for what ships** — No paying drivers to wait around - **Zero fleet insurance** — We handle driver coverage - **No dispatch headaches** — Our team monitors every delivery - **4 delivery styles** — Standard, Hybrid, Special Handling, Oversize #### When in-house still makes sense In-house delivery can work if you have extremely high, consistent volume and the management capacity to run a fleet operation. For most businesses, the math favors outsourcing — especially when you factor in the time you get back. Use the calculator to run your numbers, then talk to our team to see what makes sense for your situation. --- Last reviewed: 2026-07-30