Frequently Asked Questions

What is UniHop?

UniHop is a student-run startup, created by University of Miami students who wanted to make delivery, of practically anything, more convenient for communities. 


Is UniHop delivering right now?

Check our live-status page CLICK HERE


What is Grocery & Retail Delivery?

Whether your shopping for some groceries for the week, a new pair of pants or a new phone, UniHop is here to make sure we get the products/goods you're looking for, and fast!


What is Occasions?

Everyday is worth celebrating, and UniHop is here to make sure every celebration can be properly prepared for with ease. Whether it's a sweet treat, charcuterie board, flowers, or a baked good, we're here to get the goods to celebrate every event!


    What is Parcel?

    Ship Out allows you to have your items dropped off at locations such as UPS, USPS, DHL and FedEx. UniHop can also supply recycled packaging materials and professionally box items for you for an added price. Additionally, if you would like a label prepared for you, UniHop can provide one too. Packaging is currently only available in select cities.


      What is Services?

      From laundry & dry cleaning to rideshare to transporting, UniHop is here to make your life one hop easier. Some of our services are only available in select cities.


          When is UniHop coming to my community?

          If you're located in the US, we most likely can deliver to you! To check to see if we delivery to your city: CLICK HERE


          How do I signup for UniHop as a customer?

          Accounts are not required, but you can create a free account here: CLICK HERE


            Can I provide my Hopper with special instructions?

            When you are ready to check out, there will be a section to add additional details for your order. Additionally, our website-chat feature allows for chatting abilities anytime, and we are happy to assist with any questions or details you have about your order.


            What is UniHop's relationship with universities?

            UniHop is not affiliated with universities, but is compliant with all university rules and regulations. For more information, please contact us.