How it works
Delivery That Doesn't Disappear After Pickup
UniHop combines a real-time platform with a human dispatch team that monitors every active delivery. Here's what happens from the moment you place an order.
The delivery flow
From Order to Confirmed Drop
Place your order
Submit a delivery through the portal, your API integration, a connected Shopify store, or a CSV upload for batch routes. Set it for ASAP or schedule it in advance — down to the minute.
A driver is assigned
Dispatch selects the right driver for your delivery style, order size, and market. For Standard, the best available courier is matched. For Special Handling and Multi-Stop Routes, a dedicated professional is assigned.
Dispatch monitors in real time
As soon as the driver picks up, your customer gets an SMS tracking link to follow the delivery in real time. The dispatch team watches active deliveries from pickup to drop-off — if something goes off-track, like a driver running late or a failed drop, dispatch steps in before your customer has to call.
Delivered and confirmed
Your customer receives their order. You get delivery confirmation and a record of the drop. Every delivery is logged in your dashboard.
Connect your workflow
Four Ways to Place an Order
Whether you're running a single location or integrating across a platform, UniHop fits into how your business already works.
Business portal
Place one-off orders, manage recurring routes, view history, and pull reports — no dev work required.
Open the portal at portal.unihop.appAPI
Integrate delivery directly into your own platform, POS, or order management system. The UniHop API supports order creation, status webhooks, and tracking links.
Read the API docsShopify integration
Connect your Shopify store to automatically trigger a UniHop delivery when an order is placed. Fulfillment updates flow back into Shopify.
See the Shopify integrationCSV upload
Upload a CSV to create multiple deliveries at once — ideal for recurring routes and batch delivery days. Set up your column template once and reuse it.
Delivery styles
Match the Style to the Job
Every delivery style runs through the same platform and dispatch team. Choose based on what your order needs.
Standard
Everyday delivery at the lowest cost
Restaurants, retailers, grocery, meal prep
Hybrid
Dedicated pickup, optimized last mile
Florists, caterers, bakeries, high-value orders
Special Handling
One dedicated professional, pickup to drop-off
Fragile items, catering, pharmacy, high-value retail
Oversize
Large items, right vehicle, white-glove option
Furniture, appliances, large retail, equipment
Common questions
How It Works — FAQ
Orders are accepted 24 hours a day, 7 days a week, 365 days a year. Human dispatch monitoring runs 5 AM – midnight daily.
You can track active deliveries in the portal. Your customer can also receive a tracking link. For deliveries with live dispatch monitoring, the dispatch team watches the order and steps in if anything goes off-track.
UniHop offers Standard, Hybrid, Special Handling, and Oversize delivery, plus Multi-Stop Routes for recurring or batched multi-stop schedules (custom-priced). The right style depends on your order type, value, and how much handling it needs. See the pricing page for a full breakdown.
Yes. You can schedule deliveries for a future date and time through the portal or API. Multi-Stop Routes support recurring multi-stop schedules.
UniHop has coverage across all 50 US states, plus select Canadian markets. Coverage density varies by market — contact the sales team to confirm availability for your routes.
Create a free account at portal.unihop.app, or talk to the sales team to set up a business account with custom pricing for your volume.
Ready to See It in Action?
Create a free account and place your first delivery, or talk to sales to build a custom plan for your business.