Privacy Policy

UniHop, LLC (“UniHop,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you access or use our website, dashboards, APIs, and delivery coordination services (collectively, the “Services”).

By using the Services, you agree to the practices described in this Policy.

1. Information We Collect

We may collect the following categories of information:

A. Account Information

Name
Business name
Email address
Phone number
Billing information
Login credentials

B. Delivery Information

Pickup and dropoff addresses
Recipient names and phone numbers
Order details and delivery instructions
Delivery status updates
Communications related to deliveries

C. Payment Information

Payments are processed by third-party payment processors (e.g., Stripe). UniHop does not store full credit card numbers but may retain billing metadata and transaction history.

D. Technical Information

IP address
Device type
Browser type
Log data
Usage activity
Cookies and tracking technologies

E. Communications

Support requests
Email correspondence
SMS notifications
Call logs where applicable

2. How We Use Information

We use personal information to:

Provide delivery coordination services
Process payments
Communicate operational updates
Prevent fraud and misuse
Improve platform performance
Comply with legal obligations
Maintain internal business records

If you are a business customer, we may process personal data on your behalf in connection with delivery fulfillment.

3. How We Share Information

We may share personal information with:

A. Delivery Networks and Couriers

To fulfill delivery requests.

B. Service Providers

Including hosting providers, payment processors, analytics tools, CRM systems, communication providers, and security vendors.

C. Legal and Regulatory Authorities

When required by law or to protect rights and safety.

D. Business Transfers

In connection with a merger, acquisition, restructuring, or asset sale.

We do not sell personal information for monetary compensation.

4. Data Retention

We retain personal information for as long as necessary to:

Provide the Services
Maintain operational records
Comply with legal and tax obligations
Resolve disputes
Prevent fraud

Retention periods vary based on data type and legal requirements.

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission or storage system is completely secure.

6. Cookies and Tracking Technologies

We use cookies and similar technologies (including browser local storage) on our website. Below is what we set, why we set it, and how long each one lasts.

A. Strictly Necessary

These are always active. They do not track you across other websites and cannot be switched off, because without them we cannot record your privacy choice.

uh_consent_region — set by UniHop. Records which privacy rules apply to your location, so we know whether to ask for your consent before any tracking runs. Expires after 30 days.
uh_consent — set by UniHop. Stores your accept or decline choice so that we do not ask you again. Expires after 180 days.

B. Analytics

These help us understand how the site is used — which pages are read, which buttons are clicked, where people abandon a form — so that we can improve it.

ph_[id]_posthog — set by PostHog. Distinguishes visitors and groups their page views into a single session. May include a session recording, in which form inputs and page text are masked. Expires after 365 days.
\_ga and \_ga_[id] — set by Google Analytics. Distinguishes visitors and measures overall traffic and site usage. Expires after 2 years.

C. Marketing and Attribution

These help us understand which campaign or referral brought you to the site, and measure our advertising.

uh_attribution — set by UniHop. Records the campaign parameters (UTM tags), Google and Meta click identifiers, referring site, and landing page from your first visit, so that an enquiry can be attributed to its source. Expires after 90 days.
Google advertising cookies — set by Google through Google Tag Manager, where advertising features are enabled. Used for advertising measurement and personalisation. Durations vary; see Google's own disclosures.

Our live chat (Crisp) and our review invitations (Trustpilot) also store data in your browser in order to operate those features. Our quote and enquiry forms are hosted by a third party and embedded from their own domain, so that provider's notice governs any information you enter into them.

D. Your Choices

In Quebec, the European Economic Area, and the United Kingdom, the analytics and marketing technologies described above are deactivated by default. Nothing in categories B or C runs until you accept it on the banner shown on your first visit. You may decline. You may also change your decision at any time by clearing this site's cookies in your browser, which restores the banner on your next visit.

In the United States and the rest of Canada, those technologies are active by default. You may opt out at any time using the "Do Not Sell or Share My Personal Information" link in the site footer. We also honour the Global Privacy Control browser signal automatically, so if your browser sends one, we treat it as an opt-out without any action from you.

Your browser settings can additionally block or delete cookies. Note that blocking the strictly necessary cookies listed above will prevent us from remembering your privacy choice.

E. Pages Served by Our Store Provider

Some pages on this domain, including our online store and product pages, are served by our e-commerce provider rather than by the website described above. Those pages set their own cookies under that provider's arrangements, and the choices described in this section may not apply to them. Your browser settings remain available on those pages, and you may contact us at support@unihop.app with any question about them.

7. Your Privacy Rights (U.S.)

Depending on your state of residence, you may have rights to:

Access personal information
Request deletion
Correct inaccurate data
Opt out of certain data sharing
Receive information about categories of collected data

To exercise your rights, contact support@unihop.app.

We will verify your identity before responding.

8. California Residents (CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (as amended), including:

Right to know categories and specific pieces of data collected
Right to delete
Right to correct
Right to opt out of sale or sharing
Right to non-discrimination

We do not sell personal information for money. We may "share" personal information for cross-context behavioural advertising, as that term is defined by the CPRA, through the advertising and analytics technologies described in Section 6. You may opt out using the "Do Not Sell or Share My Personal Information" link in the site footer, or by enabling Global Privacy Control in your browser.

Requests may be submitted to support@unihop.app.

9. Canadian Residents (PIPEDA and Quebec Law 25)

If you are in Canada, you may have the right to access the personal information we hold about you, request its correction, and withdraw your consent to its collection and use.

If you are in Quebec, additional rights apply under the Act respecting the protection of personal information in the private sector ("Law 25"), including the right to request de-indexing and to be informed of decisions made by automated processing. As described in Section 6, technologies that identify, locate, or profile you are deactivated by default on our website until you consent.