UniHop Privacy Policy

UniHop, LLC (“UniHop,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you access or use our website, dashboards, APIs, and delivery coordination services (collectively, the “Services”).

By using the Services, you agree to the practices described in this Policy.

1. Information We Collect

We may collect the following categories of information:

A. Account Information

• Name
• Business name
• Email address
• Phone number
• Billing information
• Login credentials

B. Delivery Information

• Pickup and dropoff addresses
• Recipient names and phone numbers
• Order details and delivery instructions
• Delivery status updates
• Communications related to deliveries

C. Payment Information

Payments are processed by third-party payment processors (e.g., Stripe). UniHop does not store full credit card numbers but may retain billing metadata and transaction history.

D. Technical Information

• IP address
• Device type
• Browser type
• Log data
• Usage activity
• Cookies and tracking technologies

E. Communications

• Support requests
• Email correspondence
• SMS notifications
• Call logs where applicable

2. How We Use Information

We use personal information to:

• Provide delivery coordination services
• Process payments
• Communicate operational updates
• Prevent fraud and misuse
• Improve platform performance
• Comply with legal obligations
• Maintain internal business records

If you are a business customer, we may process personal data on your behalf in connection with delivery fulfillment.

3. How We Share Information

We may share personal information with:

A. Delivery Networks and Couriers

To fulfill delivery requests.

B. Service Providers

Including hosting providers, payment processors, analytics tools, CRM systems, communication providers, and security vendors.

C. Legal and Regulatory Authorities

When required by law or to protect rights and safety.

D. Business Transfers

In connection with a merger, acquisition, restructuring, or asset sale.

We do not sell personal information for monetary compensation.

4. Data Retention

We retain personal information for as long as necessary to:

• Provide the Services
• Maintain operational records
• Comply with legal and tax obligations
• Resolve disputes
• Prevent fraud

Retention periods vary based on data type and legal requirements.

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission or storage system is completely secure.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Operate the Services
• Analyze usage
• Improve performance
• Prevent fraud

You may manage cookie preferences through your browser settings.

7. Your Privacy Rights (U.S.)

Depending on your state of residence, you may have rights to:

• Access personal information
• Request deletion
• Correct inaccurate data
• Opt out of certain data sharing
• Receive information about categories of collected data

To exercise your rights, contact support@unihop.app.

We will verify your identity before responding.

8. California Residents (CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (as amended), including:

• Right to know categories and specific pieces of data collected
• Right to delete
• Right to correct
• Right to opt out of sale or sharing (we do not sell personal data)
• Right to non-discrimination

Requests may be submitted to support@unihop.app.

9. Children

Our Services are not directed to children under 13, and we do not knowingly collect information from children.

10. International Transfers

If you access the Services from outside the United States, your information may be transferred to and processed in the United States.

11. Changes to This Policy

We may update this Policy periodically. Continued use of the Services constitutes acceptance of the revised Policy.

12. Contact Us

UniHop, LLC
30 N Gould St, Ste R
Sheridan, WY 82801
support@unihop.app