Delivery With a Dedicated Driver, Start to Finish
No handoffs, no last-minute driver changes — one driver takes your order from pickup to delivery, with dispatch monitoring the run throughout.
What you get
Special Handling Delivery
4.98 / 5
Average driver rating
24 / 7 / 365
Orders accepted
Nationwide
US coverage
The delivery style
One driver, one order, start to finish
Standard delivery uses the best available driver from a network of delivery professionals. Special Handling goes further — a dedicated driver is assigned to your order and stays with it from pickup through delivery. The result is a more consistent, more accountable run for the orders where it matters most.
Dedicated driver assigned
One delivery professional handles your order from pickup to drop-off. No transfers, no relay handoffs between couriers.
Careful handling throughout
Special Handling is designed for orders that need extra care — catering, fragile items, floral arrangements, and time-sensitive event deliveries.
Dispatch monitors every step
The dispatch team watches the route from pickup to completion. If something needs attention, dispatch contacts the driver directly — not you first.
Workflow
How Special Handling delivery works
Place the Special Handling order
Create the delivery in the UniHop portal and select Special Handling. Add any handling notes — fragility, temperature considerations, or destination access requirements.
Driver confirmed for your order
UniHop assigns a delivery professional to your order. For recurring accounts, a small pool of familiar drivers may be assigned over time.
Dispatch monitors the full run
The driver handles pickup while dispatch watches the route. Any issue is addressed directly, without routing it through your team.
Delivery confirmed
Photo confirmation and delivery status updates close the loop. The full delivery record stays in your portal dashboard.
Use cases
Where Special Handling fits
Catering and event delivery
One driver handles the catering run start to finish and can assist with basic placement at the destination.
Floral and gift delivery
Fragile arrangements and presentation-sensitive gifts arrive as intended — one driver, carefully handled from pickup to door.
High-value or fragile items
Items that can't survive rough handling or a courier transfer benefit from a single driver handling the full run, with no handoffs.
Time-critical business deliveries
When the delivery window is non-negotiable and dispatch needs to stay close to the run, Special Handling provides that accountability.
Delivery styles
Not sure Special Handling is the right fit?
If your order doesn't require a dedicated driver from pickup through delivery, Standard or Hybrid delivery may be more cost-effective. For large items that need a bigger vehicle, Oversize matches the right vehicle to the job — and can be combined with Special Handling when both apply.
FAQ
Frequently Asked Questions
Special Handling is a UniHop delivery style that assigns a dedicated driver to your order from pickup through delivery — no network handoffs, no rotating couriers. It is designed for catering, fragile items, event deliveries, and any order where handling and timing define the experience.
Drivers can assist with basic placement at the destination — moving items to the right room or setting them on a table. Full catering setup such as chafing dishes or buffet arrangement is not included by default. Confirm any specific setup requirements when placing the order.
Standard delivery assigns the best available driver from the network for each order — cost-effective for high-volume individual orders. Special Handling keeps one driver with your order from pickup through delivery. Use Special Handling when consistency, careful handling, or destination coordination matter.
Special Handling pricing follows UniHop's base fee plus per-mile structure. Rates are higher than Standard or Hybrid, reflecting the single-driver assignment and more closely managed run. No contracts or minimums required. See current rates.
Yes. Special Handling is the recommended delivery style for catering orders. One driver handles the run from pickup through delivery and can assist with basic placement. For complex event setups, include specific instructions when placing the order so the driver is prepared.
I've been looking for help with delivery for my business, but didn't feel comfortable until I found UniHop.
Charcuterie Business Owner
Need a delivery that needs more care?
Talk to the team about your Special Handling requirements — or create an account and place your first order today.