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Mercari Delivery Help

Mercari orders ship, and shipped things still get stuck in lobbies. That part a hopper can fix.

More at mercari.com — then schedule the run here.

0/5
Average Delivery Rating
$0
Item Markups & Service Fees
0/7/365
Order Acceptance
All 50 States
Nationwide Coverage

Request a delivery

Schedule Your Mercari Delivery

  1. 1

    Get the item ready

    Packed, labeled, and releasable — drivers transport, they don’t prepare.

  2. 2

    Sort out both ends

    Someone to hand it over, someone to receive it, and a contact for each.

  3. 3

    Request the run

    Give both addresses and what’s moving, then track it live to the door.

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Everything Else

Almost everything bought on Mercari ships, which means the store-pickup version of this page doesn't exist. The useful version starts after the box lands.

Parcels get left in lobbies, with neighbors, at the address you moved out of last spring. Something you sold needs to reach a buyer across town, or a prepaid package needs to reach a carrier counter before it closes. Those are point-to-point runs: pickup address, drop-off address, what's inside, and a contact for each end.

If you have arranged an in-person handoff with a seller, pay through Mercari first — drivers never pay anyone on your behalf, so cash-at-the-door deals aren't something a hopper can complete. You get live GPS tracking and a photo confirmation either way.

Popular Mercari delivery items

  • Clothing & Sneakers
  • Electronics
  • Collectibles & Trading Cards
  • Home Goods
  • Toys & Games
  • Books & Media

FAQ

Common Questions About Mercari Delivery

Yes — UniHop moves things you already own from one address to another, same-day or scheduled. There's no store counter involved here: you give a pickup address and a drop-off address, and a hopper handles the trip with live tracking.
  1. Have the item ready at the pickup address — packed, labeled, or boxed as it needs to be, since drivers transport what's handed to them rather than preparing it.
  2. Make sure someone can release it at the pickup end, or arrange where a driver can collect it from.
  3. Request a delivery on this page with both addresses, a contact name for each end, and a description of what's being moved.
  4. Say if it's large, heavy, or awkward — that decides the vehicle, and a second person can be added.
  5. A hopper collects it and delivers it, with live tracking and a photo confirmation on arrival.
Drivers transport what's handed to them. They don't pay anyone, buy anything, pack or label parcels, or sign for you, and they can't enter secure or staff-only areas to claim something being held. Get the item ready and releasable at the pickup end, and the trip itself is straightforward.
Most deliveries cost $14.99, with no service fees. Runs over 15 miles add $1 per mile, and oversize loads that need a van or box truck are priced separately. The order form shows your exact price before you book.
For ASAP requests, a driver is dispatched within minutes and heads to the pickup address. Delivery time mostly depends on the distance between the two addresses. You can also schedule pickup for a specific time.
Yes. Every delivery includes real-time GPS tracking, SMS updates, and a photo confirmation on arrival. Live chat support is available from 5 AM to midnight, seven days a week, and orders are accepted 24/7/365.
UniHop is an independent delivery service and is not affiliated with, endorsed by, or sponsored by Mercari. You arrange the run yourself — much like asking a friend with a bigger vehicle to help.
Only where you've arranged an in-person handoff and already paid through Mercari — most orders ship instead. Drivers never pay a seller, so anything settled in cash on the doorstep is outside what UniHop does.
Moving a parcel that already arrived. Packages left in lobbies, at a neighbor's, or at the address you moved out of are point-to-point runs, and so is sending something you sold across town by hand instead of mailing it and hoping for the best.
Yes, as long as it's already packed and carrying a prepaid label — drivers transport parcels, they don't pay postage or buy labels. Confirm the carrier's drop-off requirements first, then put the location and its closing time in the delivery notes.

Wall of love

What Shoppers Say About Their Deliveries

★★★★★
I recently ordered a cake, and the delivery service exceeded my expectations! Arthur, the delivery man, went above and beyond to ensure my cake arrived in perfect condition. He kept two A/C vents blowing on the cake throughout the journey, ensuring it stayed cool and pristine. The cake was delivered on time, and Arthur's professionalism and attention to detail were truly impressive.
James G.
★★★★★
Unbelievable service making what I thought was impossible, possible! If I could give a million stars I would. UniHop cuts out all the red tape and offers personalized service at an affordable rate. So thankful!
Miami Mom
★★★★★
Easy to order, vegan option (not lacking in flavor or presentation), same day, prompt delivery, and communication was on point. The card delivered with the order was hand-written, which made it that much better! Many thanks and I will be ordering again!
Brit
★★★★★
Loved the constant updates sent on the day the cake was to arrive. And the delivery driver was exceptional. Gave instructions and wished my mom a happy birthday for her special day.
Dale Gordon
★★★★★
Excellent service, from start to finish! The self-serve send-to-a-friend was a breeze, though help was at hand if needed. Pickup and delivery were smooth and timely, as were communications during both. Highly recommended!
J of PBnJ
★★★★★
Wonderful service! They helped resolve an issue with the store and went above and beyond to remedy what was in their control. Will book again!
Jennifer M.
★★★★★
Everything went smoothly. The driver even sent a pic to confirm delivery at the right door. Love that level of care.
Maria
★★★★★
I had a tight window for a time-sensitive order, and Sean came through. He really saved the day.
Mike B.
★★★★★
Antonio went above and beyond to make sure my soup stayed warm. That insulated bag came in clutch!
Rachel W.
★★★★★
The UniHop team was easy to work with. Efficient, great communication & job updates, capable, professional and prepared. Excellent customer service. Thank you!
Tanya M.

Read all customer reviews →

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