Política de reembolso

Refund Policy

Last update: February 24th, 2024


Products purchased from or through UniHop may be eligible for refunds or returns, and typically depends on the stores policy.

Cancellations made 24 hours or less before an scheduled service may be subject to a charge of 50% of the service fee (if the service fee was $10, you will be charged $5 for cancellation). This may include deliveries where our service provider is unable to access the property, is turned away, or the customer is unavailable. It is the responsibility of the customer to make sure all order details are accurate to what the customer wants delivered and where the customer wants delivery. Some orders may be left with a different recipient or unattended, and a photo of delivery may be provided. If cancellation occurs, your funds may be credited to your account in the form of a gift card "UniHop Cash", which cannot be withdrawn from your account or exchanged for cash. UniHop may also refund the total service amount, minus any payment processing fees that occur during the purchasing and cancelation process. 

If UniHop cancels a delivery with less than 24 hour notice, a new appointment will be scheduled without penalty to the client, subject to availability. Items that are not in new condition can only be returned under certain circumstances. For more information about UniHop's Cancellation Policy, please send an email to contact@unihop.app.