Managed Delivery for Local Businesses
UniHop gives your team a monitored delivery operation without the overhead of building one yourself. Send orders, choose the right delivery style, and let the dispatch team keep each run visible from pickup through completion.
What you get
Managed Delivery
4.98 / 5
Average driver rating
24 / 7 / 365
Orders accepted
Nationwide
US coverage
The model
Delivery support without managing a driver team
Managed delivery sits between marketplace apps and a fully in-house fleet. Your business keeps the customer relationship while UniHop coordinates delivery professionals, routing, tracking, and live dispatch support.
Live dispatch monitoring
The dispatch team monitors active orders and contacts drivers directly when something needs attention. For situations that call for it, they can send a replacement driver — at no additional charge to you.
Multiple delivery styles
Use Standard, Hybrid, Special Handling, or Oversize delivery depending on what the order requires.
Business-first customer experience
Tracking and status updates carry your brand instead of pushing customers into a marketplace relationship.
Workflow
How managed delivery works
Send the order
Create a delivery in the UniHop portal or through your team's ordering workflow.
Pick the delivery style
Match the delivery to the job, from everyday local orders to higher-touch Special Handling runs.
UniHop coordinates the run
Dispatch monitors the route and steps in if something needs attention — you stay informed without managing the details.
Your team stays informed
Tracking, completion details, and support help reduce the follow-up work that usually lands on your staff.
Use cases
Where managed delivery fits
Overflow delivery
Add coverage during busy windows without scheduling additional staff.
First-party delivery
Offer local delivery from your own ordering channel without sending customers to a third-party marketplace.
Higher-touch orders
Use Special Handling when the delivery needs more care, coordination, or setup context.
Multi-stop routes
Group compatible deliveries into planned routes when that is more efficient than sending each order separately.
Delivery styles
Delivery styles available with managed delivery
Managed delivery is the operating layer. The specific delivery style still depends on the order, distance, handling needs, and vehicle requirements.
FAQ
Frequently Asked Questions
No. Managed delivery gives your business access to delivery professionals and dispatch support without making drivers your employees. Dedicated handling may be available for Special Handling and certain planned route workflows.
Yes. Many businesses start by entering deliveries in the UniHop portal, then move toward a more integrated workflow as volume grows.
Managed delivery can support Standard, Hybrid, Special Handling, and Oversize delivery. Multi-stop routes are a routing option, not a separate delivery style.
Pricing is a base fee plus per-mile rate — no commission on order value, no contracts, no minimums. Rates vary by delivery style, vehicle type, and region. See current rates and delivery style details.
The dispatch team monitors active deliveries and contacts the driver directly when something seems off. Most situations are resolved with a quick check-in. For more serious issues, UniHop can send a replacement driver at no additional charge, and provides refunds when appropriate.
Working with UniHop has been a game changer for our business. We use them to deliver our wholesale pastries and desserts, and the process has been smooth and reliable from the start. Before Unihop, I was handling deliveries myself, so having a dependable delivery partner has saved us a huge amount of time and helped us stay focused on production and customer service.
Brandon
Lux Sucre
Want delivery coverage without building a fleet?
Tell us what you deliver, where orders go, and what your team needs to see after pickup. We'll help map the right delivery setup.